Saturday 08.31 Jenn/Gus
Manager Communication: Great night. Matthew (Lead, not a manager), Carly and Jared really helped me out with a few POS things. Still picking up some of the things and everyone has been very accommodating. GS Customer Comments: BAR Staff Observations: Solid crew. I've never worked somewhere where the expo is suppose to read upside down, but I tried my best to accomodate for Lydia and Bryan. Good duo, great customer service. FOH Staff Observations: I was covering Lobby this afternoon, and Matthew rang in a Negroni, but then asked to sub bourbon for gin. I let him know that we were unable to accommodate that request, and the guest could order a Boulevardier at Trees Lounge if they would like. He was receptive, but seemed very confused about why the substitution couldn't be made. Honestly, I think he may not have known what a Negroni is, so could we include a note in the next server email for servers to familiarize themselves with the drinks on the theater menu? JH ...