Saturday 05.16.26 Jenn/Lauren
Manager Communication: Blue Velvet was the biggest pop for the first round, and the second round definitely mellowed out. Beautiful sunshine outside, but Trees had a nice little crowd once the second round kicked off. The scheduling of the big theaters, with an hour in between each opening was really helpful to keep the service pass running smoothly. JH Jenn got everything smooth and ready for a nice beautiful day here at NPP. I broke out a case of water cups as it is also hot enough to make people want a lot more waters than usual.-LB Customer Comments: A very hostile guest was not interested in getting a credit as the party was returning to Argentina tomorrow and was angry at the angle of the screen from the first row in theater 5. The movie hadn't started and he was insistent that they didn't want to see any of the remaining films left tonight. I gave them a refund. Theater 5 continually makes people irate. It is really hard to balance customer service and ou...