Posts

Sunday (Mother's Day!) 5/10/2026 Ian/Lauren

Manager Communication: Happy Mother's Day! People love a sheep movie. Busy open but everything went very smooth. - IP James Denzer is an angel on this earth. He and Wyatt both dealt with a bunch of ticketing snafus today and allowed me to be super hands-on at the bars for the busiest rushes. Great teamwork. - IP Wow what a wonderful amount of people that came out for Mother's day today. So many new patrons learning and loving Nitehawk.  I spent some time down with Duan for the 7pm seatings to give support for filmbot.  Great vibes in the building. Lots of newbie customer service issues tonight but made some guests happy with easy help. Feels like having someone posted in the lobby is a great idea when possible, specifically ahead of busy seatings, although not always possible.-LB Customer Comments: One man was overwhelmed at the price of tickets and orange juice. He apparently just woke up on earth for the first time.-LB BAR Staff Observations: Greg and Nat at Trees and Lobb...

Saturday 05.09.26 Jenn/Lauren

Manager Communication:  Another Saturday morning with a couple of groups and couples coming through just to grab some brunch at Trees Lounge.  Business levels were still fine with just the opening bartender, even with the busy first round seatings, and runners were great about prioritizing Trees tickets. JH  We opened up fairly busy, but the second and third rounds were pretty non-stop.  Lots of sold out theaters, with close start times, which hit both bars.  Service went well though, no real delay in drink tickets, as servers and managers were pretty on top of running trays as quickly as we could fill them up. JH Very, very busy Saturday all around the building.  Hustling seen in every area of the building all night. -LB Customer Comments: BAR Staff Observations:  Greg + Natasha were prepped and ready for doors, and the first round went off really well.  By the time Gabrielle got in, the second round was just about to kick off and Trees was pret...

Friday 5.8.26 Gus/Jenn/Ariel

Manager Communication: Opening was a breeze. Customer Comments: Busy in Trees We had a couple Mortal Kombat guests confused about the special thinking it was a dessert. Wyatt made a blog note and posted a helpful announcement. I don't think we need to change anything unless this keeps happening every round but we were good today outside of the dinner round screening. - AB  BAR Staff Observations: Matthew and Tevon rocked it. Matthew did a batch shift. Gus updated the times for shifts for tomorrow. - AB2 I got Matthew out of here at 7:15. After the TH1 ticket rush ended, I moved him to lobby to stock Gabrielle and I had Tevon up in Tree's so that we can have 3 bartenders up there. - AB2 I cut Tevon after the last round settled. - AB2 Gabrielle held down lobby solo and Jeshua and Duan closed Tree's nice and smooth. - AB2 Sick Leave/ Call outs: Natasha is sick, but Jeshua is back and worked for her! 86ed / counts on items: Casamigos Reposado 86'd forever - AB2 Prep Lis...

05/07/26 Gus/Ian/Jenn

Manager Communication:  Breezy open with James, Jeremy and me. -GS Gus wrangled the floor while I got things reorganized and began stocking up for the weekend. In order to stock up to eliminate weekend batching, we're likely going to need more cambros, so I went ahead and figured out what we need for our pars versus what we have in house, so we can order what we need. - IP Very busy dinner round, and then nonstop from about 8:30-9:30pm.  Ian actually hopped back behind the bar at Trees and took the majority of Th2's last round service push solo, with some assistance from me, while Danny + Matthew deftly navigated a verrrrryyyyyy busy after party.  It just happened with Th1 ending and going to Trees, Th2 hitting the peak of their service rush, + me needing to set up for ST&B in Th1, that we went from mellow to firing on all cylinders so quickly.  Overall, service was not negatively affected, and it was smooth sailing afterwards. JH BAR Staff Observations:  Da...

Wednesday 5/6/26 Ian/Gus/Lauren/Jenn

Manager Communication: DWP2 still crushing the big theaters in the second and third rounds.  Lots of wine, so definitely make sure bartenders are stocked up on rock glasses, especially when solo. JH BAR Staff Observations:  Matthew pulled a long one in lobby today, and basically held it down solo all night.  Danny + Gabrielle were great at Trees, with Danny sticking around until just past ten to help with the third round DWP2 service push as well as the post-Q&A Th1 crowd.  Gabrielle made quick work of finishing up service and pre-closing before last call. JH Special Events?  Pretty mellow afterparty at Trees this evening.  Nice crowd, fairly easygoing, and they all kind of cleared out of Trees before 10:30pm. JH Staff Meeting Agenda notes:    dropping Almond milk  86ed / counts on items:   The Forgery is on a count.-LB Prep List:  bunch of stuff.  Pay Outs:  $100.00 (DJ) JH $10.23 (chamoy) JH Ordering/Receiving/Shi...

Tuesday 5/5/26 Lauren/Ian

Manager Communication:  I made a double batch size O-ren recipe and put it in the bar binder alongside the single one-LB Great Tuesday all around. Had a good bar meeting, went right into a nice and bustling evening service - punctuated by the massive success of the Rock Doc screening. Having Greg in at 8:30 was absolutely perfect. He, Tevon and Darius all work really well together. - IP Customer Comments: Old Rock'n'Rollers are the best guests. Punctual, respectful, pay in cash, drink beers and shots and tip generously. Any time we want to have rock and roll after parties bring 'em on! - IP BAR Staff Observations: Staffing was brilliant today. Lydia handles the lobby great. Tevon is one of if not the best at getting the bar set up for success to start the day. Darius comes in and makes sure of the same for his half of the shift. Greg jumped right in and quelled what could have been a very hectic first push. Absolute dream squad. Great work all around. - IP Special Events?...

Monday 5/4/26 Lauren/Ian

Manager Communication:  **OPENING BAR MANAGER: GET ARBOL TEQUILA STEEPING FIRST THING TOMORROW MORNING PLEASE! THANK YOU (the bars are stocked and there is a full 12qt of Firewalk in the walk-in, but we'll need more Arbol Tequila to batch more)! - <3 IAN ** I had to discard the Sugar snap pea syrup from 4/3/26. I made an enormous batch because Baldor made an error and we got a big box of free snap peas. The syrup looked fine, but there were small spores on the lid. I will order smaller format of snap peas going forward and we won't have this issue.-LB FYI I changed the garnish on Orchid thief to regular orchid. Not freezer. They got snowed over. -LB Another very busy nite at the Hawk punctuated by some very difficult guests. Aside from those particular situations, everyone really handled the busy Monday well - lots of good attitudes and teamwork all around the building. - IP  Customer Comments:  A woman in theater 1 had trouble getting popcorn. I got her some at the ba...