Posts

Saturday 05.16.26 Jenn/Lauren

Manager Communication:  Blue Velvet was the biggest pop for the first round, and the second round definitely mellowed out.  Beautiful sunshine outside, but Trees had a nice little crowd once the second round kicked off.  The scheduling of the big theaters, with an hour in between each opening was really helpful to keep the service pass running smoothly. JH Jenn got everything smooth and ready for a nice beautiful day here at NPP.  I broke out a case of water cups as it is also hot enough to make people want a lot more waters than usual.-LB Customer Comments: A very hostile guest was not interested in getting a credit as the party was returning to Argentina tomorrow and was angry at the angle of the screen from the first row in theater 5. The movie hadn't started and he was insistent that they didn't want to see any of the remaining films left tonight. I gave them a refund. Theater 5 continually makes people irate. It is really hard to balance customer service and ou...

Friday 5/15/26 Gus/Jenn/Ariel

Manager Communication: Really chill open Customer Comments: Pretty slow to start, but Matthew got us set up for success BAR Staff Observations: Matthew and Tevon are the dream team. FOH Staff Observations: Hiring/Training: Sick Leave/ Call outs: Special Events: Staff Meeting Agenda notes: Pacing note from Matthew S. 86ed / counts on items: Prep List: Tevon & Jenn got us prepped up. There was an issue with the charging lines, I think I fixed it, but we re-charged the Color of Pom I did a 2x batch of You Are Iconic and then updated the count on the POS. I also made 4 quarts of Strawberry Puree. 3 of the quarts are in the freezer and I have one in the Walk-In near the Puree's. - AB2 R&D comp checks: Over/Short on Banks: Pay Outs: None Lost & Found?: This guy Isiah Thomas (not either of the professional basketball players) Ordering/Receiving/Shipping: Sarene, Empire, Wilson Daniels, Skurnik Maintenance: Coke didn't come- this is not a shock to the system M...

Thursday 5.14.26 Gus/Ian/Jenn

Manager Communication:  Pretty easy day. James & I opened the building. Ian ran point on pre-prep for Tevon's batch shift.-GS Gus handled the floor and allowed me to get a ton of batching and prep done. Should make Tevon's batch shift super easy (depending on how much product we go through tonight). Lots of orders. We got all of the film feast glassware stored back away and the liquor room is looking nice. - IP Another very busy evening at Trees Lounge.  Lots of groups, had some of our PPWSL friends come through, and a lot of people were chilling after the Live Sound screening.  Busy busy busy up until around 11:00pm.  Obsession looks to be very popular going in to the weekend. JH Customer Comments:  Thursday Burgers was off to an early start today. -GS BAR Staff Observations:  Danny is really getting the hang of things. Awesome guy. -GS Matthew and Danny opened up. Lots of managerial coverage and both are total pros. Day was smooth and easy. - IP...

Wednesday 5/13/26 Ian/Gus/Lauren/Jenn

Manager Communication:  I am off the next two days: if someone could please, please, please put away the film feast Collins glasses, the boxes are in the liquor room and put them on top of the silver beast outside of the MOD office. We will need those racks for business through the weekend.-LB BAR Staff Observations: Jeshua held down lobby solo all evening, and Matthew was able to get down to give him a break when the second round had settled down.  Gabrielle and Matthew did a great job up at Trees, which was busy all evening both guest-facing and at the service pass.  Our most recent slate of movies continue to sell really well into the third round, which really keeps bartenders busy once the dinner round kicks off. JH Special Events?    Bueller, Bueller...Film Feast.  FF collins are in racks on a rollie in the liquor room, and the shot glasses have been washed and are drying on the bar prep lowboy. JH Prep List:   Film feast stuff.  Margar...

Tuesday 5/12/26 Gus/Lauren/Ian

Manager Communication:  It is quite difficult to hear any walkie comms when the DJ at Trees was going on for the pre-code party, unsure if it was the age of the records or the speakers. Just in case it seems like we veg out on the walkie it is generally because we are in a dome of noise whether it be music, equipment noise or people. -LB Night went very smooth. Theaters were not super busy and Trivia was as quiet as I've seen it in months. The new batching protocols are making it so wonderfully easy to be on the floor and not worry about having enough stuff on hand. I felt like I was really able to be more hands on tonight to help Knibbs with his first solo trivia on the floor. - IP BAR Staff Observations: Duan had his first solo trivia floor shift and it was fortunately only medium busy - which was great because it gave him a chance to really lock in the system without being overwhelmed by the insanity of a packed house trivia. He continues to do a really great job. Darius and Te...

Monday 5/11/26 Lauren/Ian

Manager Communication:  Bar team requested 6 oz cans of pineapple juice and I ordered a case to keep in the liquor room.  This will help with crowding of lowboy and old dated pineapple juice. Jenn if you can note this in the bar email. And for us we can just keep overflow of pineapple juice in quart containers in the walk-in or the liquor room lowboy for use in the fifty year storm.-LB I am trying to tighten up the dry-goods shelves and make room for our Cambros etc. WIP but I think it is gonna be good. We just probably need to be more diligent, tall people included, with using the step ladder to maximize the vertical space. I finished Marie Cambroing the liquor room for our ever growing stock needs. I think things are looking good.-LB Liquor room looks awesome. We are so cambro'd up - it is sparking much joy. Evening was very smooth. Drag Show MIB was a hit, and the Bodega Cats Softball team came through and had a big dinner at Trees - aside from that, chill Monday. - IP BAR ...

Sunday (Mother's Day!) 5/10/2026 Ian/Lauren

Manager Communication: Happy Mother's Day! People love a sheep movie. Busy open but everything went very smooth. - IP James Denzer is an angel on this earth. He and Wyatt both dealt with a bunch of ticketing snafus today and allowed me to be super hands-on at the bars for the busiest rushes. Great teamwork. - IP Wow what a wonderful amount of people that came out for Mother's day today. So many new patrons learning and loving Nitehawk.  I spent some time down with Duan for the 7pm seatings to give support for filmbot.  Great vibes in the building. Lots of newbie customer service issues tonight but made some guests happy with easy help. Feels like having someone posted in the lobby is a great idea when possible, specifically ahead of busy seatings, although not always possible.-LB Customer Comments: One man was overwhelmed at the price of tickets and orange juice. He apparently just woke up on earth for the first time.-LB BAR Staff Observations: Greg and Nat at Trees and Lobb...