Monday 9/7/26- Labor Day Gus/Ian
Manager Communication: Pretty sleepy morning. The lobby music was not coming on. Aside from The Departed screening, very mellow Labor Day, sales wise. - IP Customer Comments: I got a walkie call for the lobby. A guest was very distraught. They were in a TH6 of Tony (1st round.) The pair were a special needs guest and their caretaker. It happened during the movie, she reported that her client (the lady with special needs) was finishing up her soda and the guest next to them passed comment and it sent the guest with special needs into a tailspin. The guest ended up running away, but their caretaker stayed back. They had their stuff in the theater. The caretaker was in shock and had a hard time explaining what happened, what they consumed and what they didn't. I comped their drinks- sent them credits, she kept complaining and asking about special accommodations for her client. We talked through it. I did my best to show empathy and compassion. The situation was strange as...