NPP Bar Blog

Manager Communication: Closing was great. Christine and James crushed. Great team work tonight -GS Customer Comments: Boy there were a lot of them in Trees. No Soccer today. I think the tables are doing their thing -GS BAR Staff Observations: Its was super dead when I got in and only one theater looked very full...that changed at least a bit. I cut Matthew pretty early and kept Sam till about 8pm. It felt like things were slowing down. Its about 10:30 now and I have been bartending with Gab ever since I cut Sam, so whoops. FOH Staff Observations: Lots of new faces. Sam is back. Fiona did a good job tonight. Hiring/Training:  Sam had their first live shift, and did a great job opening lobby and sailed into service.  I had Matthew give lobby a once-over with Sam before doors, and he got excellent marks across the board. JH  Sick Leave/ Call outs: Special Events: Save the Last Dance Staff Meeting Agenda notes: 86ed / counts on items: Prep List:  Made 4x FroCo, 2x Iced...

Manager Communication:   Update on the stairwell light, Matthew said he is purchasing a new light fixture.-LB Got a kitchen call from Stewart to Trees on ticket J44 for 3 x extra ranch. There was no upcharge applied with the button that Tevon used. Tevon said we should fix the button, I agree, specifically we close people out at Trees and having to void someone's payment, go to their table and hassle them to charge them 2.00 for extra ranch is a very bad look. This happened this weekend when someone wanted to change to a salad, granted they didn't read that there was an upcharge, but we do close people out and then they change their minds. It is is time consuming and bad for our tip pool I am sure. I know Toast will have better interfacing ops for this. But want to note this, because for how Trees works, it is not as easy as adding the upcharge as often times the card has already been closed out.-LB The drain in the beer catch tray on the lobby beer tower needs to be snaked / g...

Manager Communication: Busy morning with LOTS of deliveries. Rebecca and I opened - not a whole lot going on until later in the day. - IP Did a proper scrub down of the lowboy and prep area back wall. Looking shiny shiny. - IP Ian gets MVP of the day. He was just doing it all. Thanks Ian. We couldn't do it without you. -LB So the projector bulb went off during the end of All the President's Men. The light's went up automatically, Jack walkied us. He asked someone to do an announcement. Wyatt did. It appeared before that happened someone ran out of the theater without their shoes, purse and waterbottle in what we would assume was  PTSD fueled fear.  Shortly after that Michael walkied from the lobby and on my way down I was met with a dozen cops. This person called in an active shooter.  I told them about this individual and that everything was okay but they could do a walk-through. They were in and out. I brought the person's belongings to MOD. We have her seat number. ...

Manager Communication: The light above the first landing up the stairs to Tress Lounge is out again, and this time I cannot get it to come back on. I jerry-rigged a scoop light (I pilfered from a box in the back of Juan's closet on the third floor) affixed to a high-top table at the window that overlooks the stairwell to shine at least a little bit of light on the stairs (until we can get that light back up and running). I put a "DO NOT TOUCH" label on the switch last time it was giving us problems, but someone on the closing team last night flipped both switches back off. If we can get the light back on, let's make sure to tape the switch in the ON position to avoid this snafu again. - IP The main service iPad (attached to the drawer) at Trees has been damaged somehow. Today when Natasha opened the bank, she alerted me that something was messed up with the display. There is a streak of pixels that are flickering and shuddering across the middle third of the iPad, wh...

Manager Communication:  It was a hot one.  I'm sure FOH Blog will go into more detail about the ac situation in Th1, but we are currently back to partial ac service in that theater (which is getting us back to the low eighties).  Not too much foot traffic coming in from the park, as it is an absolute scorcher today.  Toy Story 5 continues to sell really well, and outsold Minions a couple of times, so that drink special may be good to stick around for a minute. JH I don't think an adequate shout out was given to IAN AND GUS WHO FIXED THE LOBBY BUBBLER!!!! -LB  Jeshua as he is the man and the resident cleaner of all things. He didn't do his regular awesome cleaning last week when he couldn't see. The lobby lowboys have a bit of grossness. So I think whenever we decide to get on the team for cleanliness we should highlight standing water. But we should also have Dio blow out the lowboy's compressor whenever they come to do the ice machines.-LB I spoke to Vlad, he...

Manager Communication: Solid open. Was a nice hot one today. Peeps were bummed in TH1 and TH3 because of A/C complications so we had a bunch of returns, eCredits, and theater swaps. I was with James in TH3 helping with the A/C and it ended up being reset and fixed so TH3 was smooth sailing after that dinner round preshow. - AB2 Customer Comments: Lots of customers were bummed about the temp of theater 1. That being said, Trees was popping. World Cup had Trees banging. I had a lady get all buck nasty because her daughter (who was somewhere between 14-17) had a ticket for Obsession. She was mad that she was not asked for ID and that she was able to get into the movie underage. Daughter was smart and bought a ticket online. I let homegirl just yell at me. She may email but all was fine. Can't win em all. - AB2 BAR Staff Observations: Tevon and Matthew are rock stars.  I got Greg out of here once dinner round was fully settled and chillin'. Gabrielle was gangsta in Lobby. Natash...