NPP Bar Blog

Manager Communication: Big softball presence tonight at Trees Lounge.-LB Trees was slammed from 7-10. Softball and "Blind Fury" crowd ordered a ton of food. The runner team did a good job for the most part - could be a little more careful with mixing up duplicate food items - when trees gets a lot of one-off burgers and chicken sandwiches they will occasionally get dropped off to the wrong flag number, because that guest says "oh yes, I ordered a burger too!" or something like that - just a little more discernment with the flag numbers would be awesome. - IP BAR Staff Observations:  On my way out at 9:15 Ian was in the service well and asked Thursdae and another server to tray up, but he had lots of tickets out, I offered to help. Took off my bad.  4/6 was popping off as it was well sold. I got behind the bar to help with service as Greg was busy.  The service well below the main taps was COMPLETELY SHUT DOWN AT 9pm. I asked Greg if he did it, he said Lydia did, but...

Manager Communication: Tank guy came in today. He had 2 tanks and took our 2 empties. I tried to get as many as I could but he only had 2 on the truck. - AB2 I organized up the walk-in to have everything nice and smooth. - AB I learned today that the kitchen likes 6 items at a time for food on a tab/ticket. Should we just have Bartenders ring things in 6 at a time and send it and then add the rest and send it? This rarely ever happens but just for when it does... - AB2 I totally didn't mention the amazing ice cream social put on yesterday afternoon by Jess & Emma for staff. It was a lovely summer surprise that everyone enjoyed. Thanks so much, it definitely was a welcome pick me up.-LB Sam learned the real life lesson of not selling tickets to babies. We had a family in Theater 1 for the 9:05pm. Jared spoke with them and they bought the tickets at the box office. Sam was a little overwhelmed between 7 and theater 3/5 tickets and then ticket sales so he did not clock the young c...

  Manager Communication: I know that yesterday was crazy but if you read the blogs I note when I have Baldor coming, I had lemons and orange juice coming today. We now have 3 boxes of lemons and 5 extra boxes of orange juice. I don't know who placed the extra orders, but please look at the orders that are scheduled.  Also, don't swipe the kitchens orders, we did not have Baldor yesterday and someone grabbed coconut milk, it may have been Esther, I gave them ours that came today. -LB The glass boots are trophies for VOLO, so the one that broke that is now in the liquor room? I tossed it and let them know. -LB Smooth day. Slow start, Tony definitely has a good crowd. Went over closing plan with Wyatt and the team.  Customer Comments: BAR Staff Observations: Sam misread his in time as 3 pm, while it worked out with business levels. He will get a write up for being an hour late.-LB FOH Staff Observations: Hiring/Training: Sick Leave/ Call outs: Special Events? Staff Meet...

Manager Communication: Wow tonight was a DOOZY - but oh man, this team, from top to bottom, is awesome. There was a SNAFU with the Nitrogen tank count, and we thought we had a full backup when that was not the case, and around 7p the products on the draught lines (primarily the beers) began to have issues moving through the line, due to lack of Nitrogen. Gus and I scrambled to find a solution - after about an hour of uncertainty (and me pouring roughly 6qt of each kegged cocktail into cambros and store'n'pours for the bars in case the cocktail lines stopped working), we were saved by the angels at Threes Brewing who offered us a tank of Nitrogen if we could come pick it up. It was around 8:30p at this point, and since Gus is still medically barred from lifting more than ten pounds, he offered to swing back to Nitehawk, jump in as Bar MOD, while I grabbed my car and popped over to Threes Brewing (with the assistance of absolute hero, Vlad) to transport the tank back. By 9:30 we...

Manager Communication: Got the orders all stashed away and was able to get to the Lobby frozen machines/bubbler. There was an extra menu from theater 2 that found its way to the office last night - pretty sure it was liberated from the lobby by a guest a while ago. I've put it back at the lobby bar, in case anyone is looking for it. - IP BAR Staff Observations: Gab and Danny opening. Uncharacteristically slow afternoon - but the later shows are steadily growing. - IP  Back to busy third rounds in the big theaters, so Gabrielle hung around Trees until the Th2 Camp Miasma had gotten through its initial service push.  Danny helped Trees get through the second round, and covered Greg for a restock and a break before getting out of here.  Greg was solo in lobby and closed without issue, and Matthew restocked a bunch of glassware at Trees before getting out of here in preparation for his opening shift tomorrow. JH Staff Meeting Agenda notes: The ice well for lobby is downsta...

Manager Communication: Was able to get the Trees machines cleaned thoroughly this morning, but had beer deliveries etc. to coordinate (and some odds and ends to tend to) so I will get to the lobby machines tomorrow morning first thing when I get in. Speaking of deliveries - the elevator repair guys got things back up and running right in the nick of time and there were no issues with portage. - IP The Coke service ticket got closed last night when they called me back. They are sending us a replacement kit for the lobby bar gun piece that broke off. I also asked them to put in a swag request with the sales department since we sell so much Diet Coke. -LB Customer Comments:  A gentleman came down to Trees when I was doing some R&D and had complained it had been over 30 minutes since he got his drink and popcorn. I asked his seat number, he didn't know it, but said he was in the last row in theater 4. So I went up there. Bayly had that theater. I said you have someone waiting for ...