NPP Bar Blog

Manager Communication:   Smooth Open- Jared, Jeremy and I opened with ease - GS Becca and Christine make managing Trivia a breeze. Theaters were chill, which made a busy night in the lounge feel easy (but mainly thanks to the awesome Tuesday night team, top to bottom). - IP BAR Staff Observations:   Tevon is a great opener. - GS Darius is so good with the guests. So friendly and makes everyone feel at ease. He, Tevon and Duan were excellent tonight, and Greg was totally self sufficient in the lobby. Great night. - IP FOH Staff Observations: Alejandra is one of our strongest servers. Fast, efficient, thorough, kind, calm - just A+ all around. - IP Special Events:   Trivia. - GS Trivia was well attended but not as much of a madhouse as it has been in the past. The theater sales being relaxed always helps when the lounge guests demand a lot of attention - either way, slammed or not, the Trivia Team absolutely crushes. I added a little lemon juice to the "Debbie's Dreamsicle...

Manager Communication:  Pretty sleepy morning. The lobby music was not coming on. Aside from The Departed screening, very mellow Labor Day, sales wise. - IP Customer Comments:  I got a walkie call for the lobby. A guest was very distraught. They were in a TH6 of  Tony (1st round.) The pair were a special needs guest and their caretaker. It happened during the movie, she reported that her client (the lady with special needs) was finishing up her soda and the guest next to them passed comment and it sent the guest with special needs into a tailspin. The guest ended up running away, but their caretaker stayed back. They had their stuff in the theater. The caretaker was in shock and had a hard time explaining what happened, what they consumed and what they didn't. I comped their drinks- sent them credits, she kept complaining and asking about special accommodations for her client. We talked through it. I did my best to show empathy and compassion. The situation was strange as...

Manager Communication: Opened up with Wyatt. Unremarkable. - IP Christine rules. Awesome presence on the floor. - IP Service definitely picked up for the later rounds, but nothing that was unmanageable.  It was primarily the smaller theaters selling very well and later rounds of Coyote vs. Acme growing in sales in the evening.  Five bartenders was perfect, so great call on bar staffing. JH BAR Staff Observations: Greg got the memo about keeping the theater 7 well unopened until replacement. Tevon at Trees. LDW Sunday looking relaxed. - IP Ticket sales grew decently for the day but everything remained calm and easy. Got Tevon out of here and swung Greg up to Trees around 4:30, can probably get Greg out of here right when Jeshua gets in at 5. - IP Both lobby + Trees were pretty busy with guests and the service pass from about 6-7, but everyone kept up with the pace without issue.  Sam has really come into their own at the service pass and Jeshua is a closing machine....

Manager Communication:  Very easygoing morning, with the first two rounds staying relatively mellow.  It was an absolutely beautiful day outside this morning, which I'm sure contributed to a dip in walk-in ticketing. JH Customer Comments: There was a customer named Lauren who really didn't like her Piadina. I spoke with her. She was really nice. I think she just wanted to be heard. I took it off her bill and tried to send drinks, but they were content. -GS BAR Staff Observations:  Greg+Matthew rocked out two very lowkey rounds, and once Danny was able to do an afternoon restock for Trees I sent him down to lobby and got Greg out of here.  Once Sam came in, they went down to lobby until Jeshua had gotten a lobby restock in, and Danny went back to Trees and Matthew got out of here. JH I pushed back Sam and Patrick tomorrow. Unless there is an illness or we get slammed, lets plan on cutting Patrick. Its pretty slow and Sam is very motivated for tomorrow. FOH Staff Obser...

Manager Communication:  Easy open. Jared, Jeremy and I opened with ease -GS Very sleepy Friday night. I think Coyote v Acme might actually have some legs due to really good word of mouth - the dinner round was rippin' tonight. Otherwise a nice end of summer Friday. - IP The lights at Trees Lounge were bumped up higher than they should be on the wall panel, so I adjusted them to their appropriate levels at the end of the night to avoid a laser lights show for the guests, as those dimmers are finnicky on their best day. - IP Customer Comments:  Tevon caught some kids trying to buy tickets to an R rated movie and notified me. They didn't get them.-GS BAR Staff Observations:  Great opening team. made some cuts (well 1)-GS Gabrielle is cut tomorrow- No one is pushed back. We feel good about the plan.-GS Matthew helped out with the big dinner round push and got outta here around 7:30. Tevon stuck around to help with a relatively light Friday night crowd (bolstered by US Open co...

Manager Communication: Got Lobby machines cleaned this morning. The FroCo chamber in Trees on the OTHER side is now acting up, so I will replace the temperature gauge ASAP - it will just be a little more invasive as I'll have to move the whole unit from the back bar to have space to work on it. I also replaced the broken nozzle on the sprayer in the dishpit at Trees. - IP The folks at NuCo FINALLY dropped off and installed our new N2 generator! It's sleek and smaller than the old one - I already have it labeled to make sure to not place anything on top of it. - IP Still waiting on Coca Cola to come by and take a look at the soda guns in the lobby. - IP BAR Staff Observations: Danny and Gab opened up. - IP Easygoing night, which meant I was able to get both Danny + Gabrielle out of here on the earlier side.  Jeshua + Matthew crushed solo service and closed each bar without issue. JH Special Events? ST&B.  This crowd showed up thirsty for MILK.  They went through twen...