Manager Communication : Mellow night, with a decent run out for Trivia. JH Customer Comments : Had a woman call around 8:30pm asking why her stepson was charged for a tip ($6.00) on a $31.00 tab for a movie he saw over the weekend, as he assured her that he had not left a tip. I explained that if he had left the check unsigned that it was company policy to charge unsigned checks a 20% gratuity, which is listed on both the menu and the check. Could we add this to the Policies page on the website, too? She was pretty upset/angry during the whole interaction, especially once I told her that we would not be changing the policy. She did not tell me what show her stepson had attended, just that it was 'over the weekend,' and when I looked her name up on Filmbot there were no recent ticket purchases. JH BAR Staff Observations : Trivia was bustling, but not too crazy, so I was able to get Darius out a little before nine, after both bars had gotten restocked. Eliel was g...