Tuesday 12.20 Nick/Edgar/Jenn



Manager Communication: Mellow night, with a decent run out for Trivia. JH

Customer Comments: Had a woman call around 8:30pm asking why her stepson was charged for a tip ($6.00) on a $31.00 tab for a movie he saw over the weekend, as he assured her that he had not left a tip.  I explained that if he had left the check unsigned that it was company policy to charge unsigned checks a 20% gratuity, which is listed on both the menu and the check.  Could we add this to the Policies page on the website, too?

She was pretty upset/angry during the whole interaction, especially once I told her that we would not be changing the policy.  She did not tell me what show her stepson had attended, just that it was 'over the weekend,' and when I looked her name up on Filmbot there were no recent ticket purchases. JH

BAR Staff Observations: Trivia was bustling, but not too crazy, so I was able to get Darius out a little before nine, after both bars had gotten restocked.  Eliel was good to go after the floor was reset, and both Lee and Tevon closed each bar without issue. JH

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