NPP Bar Blog

Manager Communication:   Slow sales. Glad the cuts were preemptive.  Gus dropped off an old phone so we can show the US Open today and tomorrow hopefully getting some bar customers.-LB Definitely got a little bit busier in the big theaters as we headed into the evening, and Th 4/5/6 all sold really well and kept the service passes bustling.  Had some groups hang around Trees post-movie, which kept the bartop busy, but most of them had cleared out as the last round of movies was seating. JH BAR Staff Observations:  Observed some really great training moments with Natasha and Nia. Natasha on the pass side and instructing on how to hold bottles etc. -LB  Maya stuck around until Charlie had gotten family meal and was settled behind the bar, and then he rocked it solo for the rest of the evening.  Overall, he definitely seems to be getting the hang of things, asked very few questions and was proactive about reaching out for help when he needed it.  I w...

Manager Communication: Another beautiful day outside and a mellow morning inside NPP.  Cutting a midshift from today was definitely the right move, as staff levels were appropriately slim before we got into the busier third round. JH Projection couldn't get the US open on at Trees, something is up with the HDMI port. Lillian will troubleshoot when there isn't anyone in the building. Gus streamed the US open from his phone. I will post to Trees that we will have it on, hoping to pull some business in for non-cable subscribers.-LB Customer Comments: There was a very confused, but nice lady who tried to get the Santa Carla Coke and got a normal frozen coke. I comped her one cause she seemed genuinely confused and she told me she was from out of town. She tipped the bar team very nicely. BAR Staff Observations:  The Matthew-Natasha Dream Team opened both bars with big restocks this morning, and then held down each bar solo.  Once Greg got in, we made sure both bars were set...

Manager Communication: Full Squad. Good energy. Jared started us off right. Wyatt and James took it from there. Easy living. -GS Customer Comments: Trees was popping. I had to refuse service to someone who just had a photo of her ID. She wasn't happy about it. I apologized and said we can't use just photos of ID's or Passports. -GS BAR Staff Observations: This team rules. I cut Greg. Charlie and Matthew rocked it out together- Matthew let him run service well until dinner round where he took control and taught him how it works. Gabrielle and Tevon hit downstairs. Tevon did light batching, got him out of here. -GS FOH Staff Observations: Theater 1 8:45 show got backed up on drinks seemingly without reason. I asked the servers if they needed us to pump the breaks, everyone was very chill and like "no its cool," but drinks were nearly dying. It lacked urgency. -GS Kat was very helpful today. -GS Hiring/Training: Staff Meeting Agenda notes: I used some steel wool to r...

Manager Communication: Stacked group today. Jared really led the charge. Worst thing that happened was the Trees bathroom lights. But we all made it work.  Customer Comments: Trees was pretty busy. Nothing crazy, we were very liberal with cuts. BAR Staff Observations:  Cut Natasha's closing shift due to ticket sales.  7Shifts was updated. JH It was dead so I cut Tevon form the floor, had him clock back in for a prep shift. I'm going to cut his prep shift tomorrow. It is looking like it isn't going to be crazy this weekend so we have already started  FOH Staff Observations: Caleb was really in his element tonight. Hiring/Training: Val. She did great. Wasn't a long shift. Next training I am going to personally go over the finer points of Mobile Bytes. It was very slow while she was here Special Events: Shouting at the Screen. Tame Staff Meeting Agenda notes:  Bar binders are updated with the new drink special. JH Gus and I did Patrick's Annual Review before his sh...

Manager Communication: Black cherry puree is OOS at Baldor, so we may get low on Santa Carla depending on when it comes back in stock. -LB Elevator to Trees is working. The cause was the mop water getting into the shaft from Trees lounge rotting out the parts. The tech mentioned 4 people max, which we may want to post. But we should definitely tell the bar team that they shouldn't overload the elevator with glassware weight. -LB BAR Staff Observations: Matthew, Tevon and Gab are leads for good reason. They are fantastic trainers, and really good at welcoming the new staff into the fold without getting flustered or being brusque. It's very impressive and we're lucky to have them. - IP FOH Staff Observations: Kat is great. Crushed some very sold theaters and then closed 5 and 7 solo. Good stuff. - IP Hiring/Training: Val had her orientation. Nia is kicking it in Lobby with Tevon today. Val is with Matthew in Trees Lounge.  The two exceptional leads of Matthew and Tevon have b...

Manager Communication:  Lots of stuff happening all over today. - LB The evening was filled with great training all around. Nia and Val got the first class education of Tevon and Darius - and from my vantage point, those professors should get tenure. Truly a thorough comprehensive days from both trainers and trainees. There was a lot of weird stuff tonight too, capped off with cleaning up a big ol' pile of yarf outside of theater 1! Tuesday!! - IP BAR Staff Observations: Darius was phenomenal as a trainer. He cares deeply about Nitehawk and that really comes through when he's showing new people the ropes. I will miss him here at NPP! - IP FOH Staff Observations: I asked Sabrina to show Nia a greet in Theater 1 for the 6:15pm showing and she came to the MOD office in tears. She was taken by surprise by this request and she had a blind customer in one of her rows so she didn't want to have her attention diverted. I told her that was okay. I took Nia to the kitchen where Sara...

Manager Communication: Water filters in Tree's were not fresh... so I changed all of them. Now they are fresh. - AB2 Andrey came up the the MOD around 10:15pm to tell me about Mamadou's hand. I printed him an incident report that is in Jess's folder. I know he was on the phone working on coverage for him. More on this from kitchen I assume.-LB I need to make Val a new hire folder, I would love to get a walk-through of this. -LB Some questions from servers towards the end of the night regarding what to do with their dish racks etc, just wondering if there is a guide for no main elevator service for Theaters 4/6.-LB Hit Bar prep with drain cleaner and fruit fly killer. Hit Theater1/2 sinks/floor drains with drain enzymes.-LB The fly light next to the lobby ice machine is not plugged in due to the grinder and the new ice machine fan taking up that outlet. Natasha and I tried to have the grinder reach the other outlet but it was too short. Unsure if we want an extension cord fo...