NPP Bar Blog

Manager Communication : Mellow Monday service, punctuated by a nearly sold out screening of Speed Racer in Th1. Definitely brought guests to the bar beforehand, and provided a lovely little pop on an otherwise quiet evening.  BAR Staff Observations : Gerard mentioned this in his blog post, but Ashley put in a food order for herself at the start of service. He spoke to her, and when I checked in when I arrived she apologized and said she understood the best practice going forward. After that, she held down Lobby all night without issue.  Ryan was a great help at Trees, staying through the initial push from the Speed Racer crowd. Both Ashley and Jenna were able to do their closing restocks while he watched each bar, and then got out of here around ten.   Jenna took some time to warm back up into a heavy service rush when Speed Racer sat, but found her footing quickly and was able to hold it down at Trees for the rest of the evening solo. Once Speed Racer let out we had a fa...

Manager Communication :  Pretty chill Brunch today. Nothing too busy but a fun crowd. EL Quiet evening, great work from everyone on all floors keeping service flowing.  Not too much of a bar crowd tonight, but had a few people hang out at tables between seven and ten, which was nice.  JH Customer Comments :  When the first round theater 4 sat I stayed at the Lobby, greeted guests and let them know about the heat situation in the theater. I offered credits or exchanges, but only a small number of them took this offer, most opted to sit through the cold. EL BAR Staff Observations :  Jo was a little late due to train issues. She texted me early so I knew she was running late before I started.  I gave her a little help setting up but most of it was in good condition, and Trees was ready to go by the time doors open.  Jenna opened Lobby with no problems. Gabrielle came in at 2:30 as the mid Trees, she gave both Jo and Jenna a break and then Jo was cut after...

Manager Communication :  The snow definitely kept some people home today, but the middle rounds definitely rose in ticket sales throughout the day. A good chunk of staff was late this morning due to transit issues, but everyone was prepared and ready for open, so no impact on service at all. We also got a pretty decent bar crowd at Trees from 3:00pm onwards. JH Bar crowd at Trees Stayed strong all night, lots of people definitely choosing to drink and hang rather than head back out in the cold. Kept a really good energy on throughout the shift. Theater service were short and sweet but numbers grew nicely and overall, we had a pretty good day. Definitely nice to see a crowd, mostly local, appreciative of us being open and coming out regardless of the weather. JM Customer Comments: Had a strange end of night interaction with a man who came in, asked at the door for the nearest hospital and an ambulance so obviously, MODs were called. The man could not tell me what he needed the ambul...

Manager Communication: Had a decent night tonight at the bar despite the snowstorm.  Jenn and Chelsea were able to get us all prepped up before they were cut.  Everyone did a good job in service.  Customer Comments: We had a woman come into the lobby with no mask or vaccine info. She seemed like she had some mental health issues. She refused to leave. She was asking people for money and being very confrontational with us. I told her that if she wouldn't leave I would have to call the cops. She told me I should call the cops then yelled some strong words at me. I called the police. She stayed for about another 5 or 10 minutes before I was finally able to get her to leave. The cops came about an hour and a half later. Gerard spoke to them, they didn't seem to be too concerned about it.  There was a couple in Trees sitting at the end of the bar near the entrance. They had been very lovely according to Dylan, but the woman took a sudden turn for the worse at about 10:30...

Manager Communication:  Pretty good day. Not terribly busy but we got a few good pops.  Fun in theater 1 brought a great crowd that hung out at trees before and after the movie.  Customer Comments:  Four people went into theater 3 and I heard them saying they were going to watch scream in Spanish.  Took me a minute but I realized that Scream wasn't in th 3 so I pulled them out during the start of Licorice Pizza.  Luckily they were in the last row so nobody was disturbed.  I checked their ticket and realized they were Williamsburg tickets, so I gave them a credit for the them and used the credit to purchase tickets and they made it into Scream right at the start of the countdown.  They laughed and said they might've made it 40 minutes before they realized nobody was killed.  BAR Staff Observations: Chelsea and Natasha opened Trees and Ian and Gabrielle closed out the night. Openers got out after everyone ate family meal.  FOH Staff Observ...

Manager Communication: Steady day overall, not a ton of business growth throughout the day but we did some walk in ticketing to make for a good dinner round. Got a nice bar crowd as well before the event and dinner round, then had the bar cleared for an amazing event. BAR Staff Observations: Chelsea held it down very well all day in lobby. Eliel opened strong and then did some batching before leaving and Ian and Gabriel were more than enough coverage for the theater service and after party for the event tonight. FOH Staff Observations: Big thanks to the event staff today, who rocked the theater and were very on top of drink service and then did a great job passing food and bussing the bar during the event. Special Events? Summer of Soul Th1: Hugely successful event. They dropped to an expected guest count of 50 and then back up to 100 at the time of the event. We rolled with it and had plenty of warning for chefs and bar to prepare and adjust. Based on our expected guest count, I had c...

Manager Communication : Fairly mellow Monday, with a few screenings doing well for a weekday during dinner round.  Customer Comments : Had two guests in the second round Th4 West Side Story screening come down to Lobby Bar before the film started. They felt uncomfortable in the theater as it was just under half-sold. They were happy to take an e-credit, and said they would return in a few weeks time.  BAR Staff Observations : Ashley and Ryan did a great job opening, and were able to get to some cleaning side work during the slower opening round. Ryan was able to get out of here shortly after Jenna arrived. Jenna did a great job at Trees tonight, with no hiccups in service.  Special Events? The From Beyond screening sold about fifty tickets, with several guests hanging out at Trees beforehand.  Staff Meeting Agenda notes : For the next bar staff email: when comping food as ‘No Like,’ the items can be split off the guest’s check, and the reason why the guest did not ...