NPP Bar Blog

Manager Communication: Slower than usual for brunch and the early rounds today. Very easily handled by the staff on hand, and I was able to pull Dylan for liquor room organization and to show Natasha how to batch some drinks. Had some cleaning and organization done on the lowboys and then cut openers after we pulled brunch and had a nice gap in seatings - JM Dinner round wasn’t too wild, bar had plenty of time between seatings to keep drinks coming out consistently. We did have two Secret Service agents accompany a guest in Theater 7 during the third round, but Floor Managers took the lead on that. As the show wasn’t very sold, I printed the agents two passes so they could be seated throughout the film. JH BAR Staff Observations: Very nice to have Dylan in house today, he did a very nice job training Natasha and handling the batching and tasks. Ivan was reliable as always, and Natasha Perez is really coming along; rarely needs help multi tasking, a skill that seems to be helping her a ...

Manager Communication: Pretty good busy evening. Jenn definitely set us up for success. A few very busy rounds but they went pretty smoothly without a hitch. Customer Comments: A group at Trees lounge was charged someone else's tab by mistake. I voided the payment, and saw that the group only had one round of beers. I informed them of the mistake, apologized and told them that we comped their check. They thanked me, re-opened their tab and stayed for more. BAR Staff Observations: Tevon Ian and Ryan rocked Trees lounge. Gabrielle and Naj held down the Lobby. Gabrielle showed Naj a bit more that he had to learn.  There's still quite a bit for him to learn but repetition is the best educator.  It was also his first and only lobby close. Emily told me that his wine pours were inconsistent. I spoke to him and he said that people kept telling him that he needed to add more and some people said he filled it too much. Without a prompt he took a rocks glass and filled it with f...

Manager Communication : Certainly not a sleepy Saturday brunch, but there weren’t any big service hits until after brunch had been called. I spent the majority of the morning batching cocktails that kicked last night and unloading a Baldor order. As I’m writing this (just about 6:00pm), service has really picked up and the initial dinner round appears to be going smoothly. (JH) Customer Comments : A guest from an early round Th2 showing believes they left their phone behind. Both staff and the guest checked the theater, but it was not found. He said he will check back in over the week to see if it has been found.  Another guest was really upset they could not use their gift cards to buy tickets in person, only online, as they would be charged a ‘service fee’ on the purchase. While explaining the gift cards could be used to purchase food and beverages in person, they stormed off to hang by the benches in the Lobby, and they seemed placates as I didn’t not hear from them again. (JH) ...

Manager Communication: A very busy Friday. Service went very well Customer Comments: We had an older woman faint today while getting up from the dinner round of French Dispatch in 2. EMS was called. She stayed in the theater until EMS was able to check all her vitals and take her out. We were able to keep the crowd for the next show in the bar, and finally seated the theater about 50 minutes late. It was the last round in there so we were able to push it back without affecting any other shows. I only had to do 2 refunds and 2 ecredits. Everyone  else was very understanding and seemed very happy when they were finally able to go in. The woman seemed OK when she left with EMS.  BAR Staff Observations : I cut Jenn after the dinner round since Naaj was training and there were two other bartenders. They got through the rushes fine but you could really feel the difference not having a lead running service tickets. It was Tevon, Gabrielle and Naaj for the rest of the night. I think...

Manager Communication:  Every day is a Friday now once we hit the dinner and late rounds. Same as yesterday; a very slow and steady opening round and then sold out 1s and 2s for the dinner shows. Morricone Event drew a big sell out as did the two Dune showings, and French Dispatch and Bond filled out the bottom floors and 4&6. I'm sure this will be covered extensively in the FOH blog, but theater 6 had No Time to Die cut out right as the feature started and it did not turn back on. We had some Food and Drink comps, I know kitchen was able to salvage some of the food but drinks had to be comped away. Luckily, it was very early on but we lost sales on 12 drinks.  Customer Comments: No direct complaints fielded by me with regards to the Th6 issue.  I did have two women come down for Theater 4 in the late round very irate that the screen was small and the theater was "packed". They did not know we were not distancing and were adamant they would not be returning despite me...

Manager Communication: Pretty Good Day.  Good start and business picked up gradually throughout the Evening.  Trees Lounge is getting a consistent crowd throughout the evening.  Customer Comments:  Talkative crowd at the last Bond in theater 7. Otherwise we had a great crowd today.   BAR Staff Observations: Chelsea Ryan and Ian are so dependable. Feels great to work with them.  FOH Staff Observations:  Servers were very diligent today. They were really excited to be busy during the middle of the week. I saw a pep in their collective step. Hiring/Training: Natasha Kundrat training day 1.  She was pretty good today. I walked her around the building, then at Trees bar we rotated her from Beer, to Front facing, to Expo when it was a little slower after the dinner round. She's been a good listener and good executer.  Special Events? Amazon's crowd were pretty happy. After the theater they mainly stayed at the Mezz and came down for drinks....

Manager Communication: Steady opening round, very manageable with one at each bar. Dinner round was very busy for a weekday once again, but the real surprise tonight was how busy the late round was, specifically at Lobby Bar. Ian was able to handle the late rush, but keep bartenders from breaking down too aggressively this time of year as they will get a full drink rush before the shows are all started.  Bar crowds light during the early round as well, decent bar crowds leading in to the dinner round and after alongside a steady trivia. Did not cut openers until 10:35 due to busy trivia and solid late round sales. Openers will be looking at long shift even when there are closers.  BAR Staff Observations: Ian held it down all day at a busy lobby bar, letting focus on service be upstairs for trivia and heavy dinner round rushes. With only two bartenders at Trees for trivia, Jesse had to hop behind for the major drink rushes and start of trivia, but no issues handling the volume ...