NPP Bar Blog

Manager Communication: Another very solid day.  Got a lot of batching done.  Looking good for Thursday. We again had issues with the 7:30 Lion King.  Rachel included a detailed note in her blog and email.   Customer Comments: We had an issue with this gentleman and his date. Oriel Schmulevich oriel.schmulevich@gmail.com They continued eating outside food after they were told not to.  They had already needed a manager (Megan) to come over and inform them they had to print their tickets after they were rude to the server about it.  Megan then gave them a final warning about food, and they continued to eat.  She called me up to deal with asking them to leave.  I went in t to ask them to leave.  They argued quietly with me, and the movie was getting close to the end, so instead of causing a disruption, I informed them they were not welcome back to our theater.  They were dine n dash, and only ordered 1 cocktail each, which I close...

Manager Communication: Busy for a Tuesday, but smooth.  We stayed good on Prep, got lots of product in, and are looking good early in the week. Good bar business all night.   Customer Comments: I had to turn away several families with 3 to 5 year olds from Lion king.  It would be nice to have the older kids movie after 7 as Toy Story did not sell well, but many wanted to see Lion King.  There were varying levels of understanding from the families, and having this before or at 7 would avoid a lot of these issues. 86ed / counts on items: Shacksbury Cider Prep List: R&D comp checks: Over/Short on Banks: Downstairs Bar was $5 over. Pay Outs: 116.50 for Juan's items for repairs

Manager Communication:  Above average Monday again with sold out shows in several small theatres and near sell outs in theatres 1 & 2 for the dinner AND late round Once Upon a Time in Hollywood. We rocked it and got batching done. A little bit of support needed for Eliel at the dinner rounds for balancing service and ticketing, a bit of support needed for our surprisingly busy late round at HiRes but otherwise, no issues or hang ups. 86ed / counts on items: Natura Sauv Blanc, Herradura Anejo, fully switched over from Ilegal Joven to Montelobos. Prep List:  Will need to add combier to a Firewalk batch. Otherwise healthily batched up today. Ordering/Receiving/Shipping:  Lots en route for tomorrow, Baldor as well, Coke Thursday, Geyser Friday

Manager Communication:  4s and dinner round were very busy, and we also nearly sold out a 10:00 pm Once Upon a Time! A Sunday rarity, but it gave us great business and energy late. We got some bar crowds throughout the day, a bit lighter than yesterday. Post-dinner round was the heaviest bar crowd. The audience for this movie loves to drink, lots of drinks both in line waiting and then in the theatre again tonight. Managed to also get some really solid batching done and clean the heck out of the place after another mad weekend. Customer Comments:  A lot of the crowd for Once Upon a Time tonight was exceedingly positive before and especially after. I had lots of folks at the bar really pumped about the 35mm showing, remarking that it looked great and they hope we do a lot more. BAR Staff Observations:  Rebecca batched us up to solid pars. Antonio made the error of pouring ginger/lime slush into both sides of the machine and we had to run down to lobby during a small ...

Manager Communication: Busy from the beginning.  Good job on both floors of opening.  I jumped in upstairs for the first drink rush.  We were well stocked to get through it, just had a lot of tickets in 1 and 2. The first in mid shift started upstairs, got everything stocked for round 2, and knocked out the big theaters, downstairs was solid. There was a good spread and pacing that allowed for work to be done between shifts. Ran out of Hamilton Rum right at beginning of dinner round.  Customer Comments:  BAR Staff Observations: Eliel and Ian did great jobs opening, both missed Pepperoncini.  I am going to create an opening pull list for the binders so that nothing gets missed, and I will post one on the wall in bar prep, just so the details are hit on openings,  to ensure consistency. FOH Staff Observations: Really good job on supporting, Beau and Maya were especially present to run drinks during the pushes for their coworkers. Hirin...

Manager Communication:  Non-stop excitement through the very last show. We had nicely spaced showtimes today, which gave us a manageable rush to the service bars and let us put full focus on guests at the bars and tables as well. A decent crowd to the bar this week. The Once Upon a Time crowd drinks. Before, during, second rounds during and after and gave us plenty of work to do through the several show times. We were well batched going in. Prioritizing getting fully set up, with refilled bottles of cocktails, several containers of cut garnishes and several back up bottles of wine open was a must for the service bar, and we rocked it out. Stocking runs had to happen between every showtime. The biggest set back was that we were so consistently busy that we had lots of batching to do at the end of the night to make up for the tons of product and cocktails we went through. Rebecca marathoned a needed long shift and she and I batched out what was needed while William, Ryan and Dylan ...

Manager Communication: Busy for all 3 rounds.  Really strong bar business.  It is important for a manager to have a bar presence as the line begins to grow in order to direct everyone.  I usually start early and check in on the line every 5 to 10 minutes to make sure it is forming properly.  This helps immensely when it comes time to seat the lines. This group drinks!  Bar outsold food, and the drink rushes were longer than normal.  The big stagger between dinner round 1 and 2 made it very easy from the bar, and allowed for bartenders to take care of bar guests well.  Also gives a good reset time, and I had to guide bartenders a bit through this about when is good and bad to jump out from behind the bar to get things. Customer Comments: Had to turn away a family from the 10:45 Toy Story.  We may need larger print for our age policies. Had a call around 11:30 to HiRes Bar.  A woman was on the ground outside the bathroom.  She h...