NPP Bar Blog

Manager Communication: Very busy day and night with lots more food and drink each round than yesterday.  The early round was a little hairy, as the brunch movie sold high and 30 minutes later Frozen went in.  Now that our brunch programming is picking up, we should have the first mid in earlier. The busy and slightly understaffed morning led to the upstairs bar not being quite properly set up going into the sevens, but Jenn, Dylan, Rebecca, and Ian communicated well and got it back up and running well.   Customer Comments: I talked to Vanessa about the gentleman who said a beer was spilled on him by another guest.  I told her to call for an MOD if something like that happens.  She said he seemed very calm, but she understood when I explained that it is better if we can do something nice for him in the moment and help the situation.   BAR Staff Observations: Tevon was an hour 35 minutes late.  Jesse opened the bar up quickly. Rebecca, Dylan...

Manager Communication: Really busy all day, but well staffed at the bar.  Nick had to jump back for a bit during the 4 o'clock push, but as we got more staffed it was fine.  The new film schedule allows for our usual ups and downs to get batched, restocked, and glassware.  So nice to have normal length movies in the big theaters. The schedule is good for pre and post theater business, and now that we are hitting the busy season, may be worth mentioning to staff that when it is busy, they should find a table.  I reminded some staff tonight, as the big theaters were letting out.  Bathrooms are going through stocked items quickly, so let's keep an eye on them and get porters stocking them.  Also, keep an eye on the surrounding areas as picking up paper towels is constant right now. Customer Comments: Had one woman in the theater order a paloma at the bar and then be confused as to why she could not in the theater.  The server suggested the Pink ...

Manager Communication:  A busier day overall than we thought. We were staffed up, so no issues handling it. We had a very strong opening round, the dinner round ramped up nicely as well and also gave us a good bar crowd and then our late round tapered off. The 9 pm films still did well, though and even the 10:30-10:45 movies generated a crowd. Used the staff we had well, the pushes were very regular so we got a lot done. Customer Comments:  A guest in Th2 wrote down a very confusing ticket for soda waters that looked like they said soda with vodka. Kevin rang them in and the guest denied them, saying he wanted just soda waters. That guest then came out to the bar, ordered some club sodas (I didn't know it was the same guy and I made them) and then went back in to the theatre with them as Kevin was arriving with their drinks. They were run immediately, but he got impatient. Ended up having to comp the vodkas and the sodas. BAR Staff Observations:  When Dylan got here...

Manager Communication: All rounds were very busy tonight, and sales seemed comparable to a Friday night. Everyone did very well. Nick and I were both at Hi-Res for the majority of the rush with Nick helping to bartend for a large portion of it. When closing out Hi Res B at the end of the night, I noticed there was a check for $419.17 in Four Roses (check C16) that hadn't been closed out with gratuity yet. I'm assuming that its just a rep situation or something, but I wanted to blog about it because it was a strange floating check in the "no cc tip" tab at the end of the night. BAR Staff Observations: For the final round, a parent with a young child (around the age of 6) bought tickets from Tevon to see Frozen 2 in theatre 7. Ellie brought to my attention that there was a very young child in her theatre, and I asked Tevon about the sale. He said that he told the parent that we would let it slide if the child was well behaved. After speaking with Rachael and Rya...

Manager Communication:  Steady night with good ticket sale pick up and good bar business. We started with very thin ticket sales, and it wasn't overwhelming by any stretch but it was certainly a better night than the number let on. Customer Comments:  We had the Comedy Central VIPs in Th7. They were really cool, asked a lot of questions about the history of the building and how the theatre's been doing. They ordered slim, I sent them some popcorns and they were very appreciative. **adding these notes at the tail end of the evening. When it came to paying, they were very uncool. They were under the impression that we were comping them because when they asked me and then Christine their server if we were comping anything we didn’t explicitly say “no”. Christine responded to the “are you sending us food?” question in the theatre with “just order normally” which they claim sounded to them like we would be paying for what they ordered. She claimed if she knew she was paying, ...

Manager Communication: Good night tonight. It was pretty quiet so I cut Susan very early. She was able to batch up nicely for the next few days. Jenn and Eliel were solid. Customer Comments: A guest came up to Hi-Res right after we opened and told me there was a naked man covered in poop in the downstairs men's bathrrom. I ran down and went in and there was a mentally handicapped man trying to clean himself up. He had pooped his pants walking by and came in to take care of it. I felt very badly, he kept apologizing and saying that he pooped his pants. We stanchioned off the bathroom and I had him get dressed and leave. Unfortunately in the process of cleaning himself he had gotten poop all over the bathroom. A woman knocked her glass off the table in theater 6 after the movie when lights came up. Kylie was in the theater, and said she just laughed when it happened. When she came downstairs she noticed her ankle was bleeding. It was a very small cut, but her boyfriend grabbe...

Manager Communication:  A busy night through the dinner round. Most of that business came from Frozen, but we sold out every show except Beautiful Day in the Neighborhood. That gave us a very large window of time to stock, clean up and batch up a little where needed. Bar wise it was a very smooth shift; good times on tickets on both floors, a moderately busy bar but also very well staggered so that I could cut throughout. Customer Comments: We had a sound issues in Th7 during Ford V Ferrari, the sound was muffled and tin can like. The dialogue was still perceptible, so we decided since the film had 25 minutes left not to spend 10 minutes rebooting it. We gave all guests passes and Ryan and I apologized and thanked them on the way out. No one complained in person and seemed grateful, one guest however did email us afterwards and Ryan responded. 86ed / counts on items: 86'd Rain Falling Prep List:  Pumpkin King, Pink Panther, Beet Vermouth to make Audrey. Otherwise, look...