NPP Bar Blog

Manager Communication: A very busy morning to set things off; some drab weather had the early shows generate some great sales. Several sold out theatres. Dumbo is dragging a bit, as is Aftermath but Us killed it again, selling out or nearly selling out all of its showtimes except for the very latest ones tonight (folks gotta work in the morning). Flow of tickets and service was well managed, cut to one drink runner after the 7s and then down to none for the latest shows tonight with servers running their drinks with some manager support. Overall a very steady day, bar business held well until 10 PM. Cut lobby bar after the last showtime, routed up and got it closed quickly. Down to 2 bartenders at HiRes after the 7s as well. Customer Comments: BAR Staff Observations: Jay and Caleb both did a really nice job not just asking to be cut, but giving me a list of things they saw needing batching/organization. We stayed well stocked with drinks and garnishes for the rushes, probably the...

Manager Communication: Great early rounds, boosted by the Apollo 11 Q&A.  The director lives nearby and was a delight. Very good manager and server communication today. Amazing second round as well, cause the day started nice and everyone came to the movies once it started to rain.  Let's make note of this and not make cuts too early going forward, because we will be people's escape the park option.  Great to see, and we made it work when Dumbo spiked from 46 to 146 in 15 minutes. Gun Hill kegs taste malty.  I think they are mislabeled.  86'd it. Closes on weekends have to get better.  Left under reset at the bar for busy early rounds. Customer Comments: Had some teenagers be awful with Gerard.  Had an intense round of people in the lobby at the 1 pm round, but everyone left happy.  1 woman was angry about things taking time, but I made her happy, and it was still preshow for theater 3 when she complained to me.  I talked to...

Manager Communication: AM shows were on the slow side; a first day of truly beautiful outdoor weather probably contributed in a pretty big way to that. However, we had good walk in pick up for the 4s, sold a few shows out, and then sold out 7s and most of the late shows as well and were non-stop from 6:00 pm on at both bars. Lobby bar got hit hard by the sold out late shows with 1 bartender; Gil and I both hopped behind the bar to assist with ticketing and drinks at the height of it. Ryan kept his head and held it down. HiRes stayed busy with tickets but churned them out with no problem. Slower than usual with guests at the actual bar; we really only saw pushes to the guest side right before shows, clearing out when they sat. Customer Comments: Several guests tonight got very frustrated with the lines, also because we had some negative turn times. Even with the line pushed all the way past the middle of the of the pews and longer than usual, the line had to be cut into several sect...

Manager Communication:  Just a hair shy of late Friday's ticket sales with most theaters selling out or well all night.  Really marked improvement on last weekends issues so far. Batched up well.  Rebecca hit spread of hours, but just by a bit, and got everything we needed for success this weekend.  I cut her and Chris around 11:30.  This was the perfect amount of bartenders for a Friday like this.  Felt comfortable to get everything done, and Rebecca did a great job of timing her time in prep with her time at the bar for the busy times during the sevens when the bar and service were getting hit hard. The servers noted that the drop time should be 6 or 7 minutes earlier for Us. Customer Comments: Had a customer complain that our Brooklyn Raw Cider was skunky.  We may need to find a way to mark that this is an odd style of cider on the menu, and have servers know to recommend the Austin East while it is so much a main stream crowd.  Been ...

Manager Communication: Busy night, especially at the 7s. We had decent pick up for the early shows, but then sold out theatre 1 and nearly sold out theatre 2, along with 3 and 5 selling strong for all rounds downstairs. Servers got lots of drink running help so that they could focus on theatres, managers stepped up all around as well as cut servers sticking around to help. We had a real flow going tonight; people were where they needed to be to support. Kept 2 bartenders on upstairs, stretched thin for the sold out 7s but I hopped behind to run service with Alexis and Ryan traying drinks and we got through the push and managed to cover the guests at the bar as well. Bar crowd decent all day. Lobby Bar cut after final showtimes sat and tickets sold. No issues. Customer Comments: Had a few problem guests today, specifically with bringing in outside food. Good communication from servers about their needs so managers could step right in to situations. Also had a group at the bar upstai...

Manager Communication: Very good service tonight, busy on both floors. The event fleshed out some well sold theatres downstairs to give us a good flow and the upstairs bar kept Ben and Jay busy with strong walk ins getting us to nearly sold theatre 1 & 2 for the 7s and a great 9:30 pm Us as well. Pulp Fiction had an issue in the last 3-4 minutes of the film; the sound and picture cut out. It was right before they walk out of the diner, most guests had seen the movie and did not mind. For those that stayed, we got it back up and running. Closed lobby bar after the final film went in, Ash ended up staying as Malka had a death in the family and left early. We had two walk outs tonight, same exact MO. Guests racked up a substantial tab with DnD, left before the movie was over and then the card was declined for being an invalid number. They seem to be either Gift Cards that they load with enough to cover tickets but then get declined for more money or cards they are using to pay for...

Manager Communication: As Tuesdays go, a strong one following up on a very good weekend and Monday. We saw a lot of walk in pick up for all showtimes, including enough to sell out a 9:00 pm theatre 5 of Us and boost all theatres for that movie, specifically. Overall, we had a great day of service. Good communication from FOH, support with drink running was well handled. Had a nice crowd at the bar throughout, peaking after the 7 pm shows but holding well through 11 pm. Blood Bath and shorts drove a nice dozen or so guests to the bar later. No issues, cut to HiRes only after the final films went in, down to 2 bartenders by 11 pm. Customer Comments: Had a guest return the Brooklyn Cider, did not know it was going to be a sour so they got a Hibiscus Limeade instead. Two guests in Theatre 3 had their server forget to fire food until late, complained about the wait, I dropped the food and comped a popcorn and tots with queso that they ordered as well and they left very happy. BAR Staf...