Mar 30 Jesse



Manager Communication: AM shows were on the slow side; a first day of truly beautiful outdoor weather probably contributed in a pretty big way to that. However, we had good walk in pick up for the 4s, sold a few shows out, and then sold out 7s and most of the late shows as well and were non-stop from 6:00 pm on at both bars. Lobby bar got hit hard by the sold out late shows with 1 bartender; Gil and I both hopped behind the bar to assist with ticketing and drinks at the height of it. Ryan kept his head and held it down. HiRes stayed busy with tickets but churned them out with no problem. Slower than usual with guests at the actual bar; we really only saw pushes to the guest side right before shows, clearing out when they sat.

Customer Comments: Several guests tonight got very frustrated with the lines, also because we had some negative turn times. Even with the line pushed all the way past the middle of the of the pews and longer than usual, the line had to be cut into several sections and seated carefully to be fair. It was a big undertaking and guests got frustrated with being moved around, but once explained to they were fine.

BAR Staff Observations: Ryan stays calm even when swamped, which is great. Ben and Ash are stellar drink expo bartenders on service. Top tier team today, well-handled pushes. Could use one more Lobby bartender for the late rounds on Saturdays if they continue to be like this, with a busy HiRes it wasn't possible to swing someone down to support.

FOH Staff Observations: FOH staff was strong in theatres today for sure. We felt the weight of not having a drink runner and having servers in split theatres downstairs; bussing wasn't on a steady flow so glassware was hard to come by at the peak of service.

Hiring/Training:

Sick Leave/ Call outs:

Special Events?

Staff Meeting Agenda notes:

86ed / counts on items: Mikkeller Hazy for You

Prep List: Alfredo done, Ash got lots of batching done in the AM. Healthy levels for service tomorrow, we will need to make Barry as soon as the Cold Brew is done.

R&D comp checks:

Over/Short on Banks:

Pay Outs:

Lost & Found?:

Ordering/Receiving/Shipping:

Maintenance:

Mobilebytes Issues:

Filmbot Issues:

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