Wednesday 05.29 Dana/Ashley

Manager Communication:
Quiet first round of today with little to no walkins. Spent the majority of the day doing some extra cleaning at both bars. -DL

Overall, the night stayed mellow. TH3 Big Time had a decent crowd before doors, and the Trees Lounge area stayed bumpin' due to the weather change. AB

Customer Comments:
Got a call from Lobby for MOD assistance with a guest. I spoke to a woman named Carmen who was leaving her movie early after her experience with Jay. Getting the full story, it seemed she was confused about the style of service while insisting she's been here before. She was apologetic about ordering incorrectly, but did not appreciate Jay's attitude toward her. She was verbal-ordering quite a bit well into the movie, and had allergy questions. She mentioned he rolled his eyes and said, "this is the last thing I'm putting in for you, write your next order down". Jay mentioned she was calling his name from row 1 when he was all the way in row 5. Everything boiled down to a he said/she said scenario. She mentioned feeling triggered and not welcome as a black woman and was quite emotional regarding the whole ordeal. I goodwilled a popcorn and glass of wine from her bill and gave her passes, encouraging that she give us another try. Overall, It is clear that they are polar opposite individuals that could have handled interactions with a little more grace. I suggested in the future for Jay to simply get an MOD involved sooner when a guest is not following instructions/disrupting service. AB
order id: 4ncdpx5
Challengers @ 6:50PM, seat 2101, #H9

BAR Staff Observations:
At one point Kelsey had a full bar, full tables, and was completely calm as a cucumber. AB

86ed / counts on items:
Apparently we had a little more Pink Opaque somewhere? It's on a count. 
Rye & Sons, Sazerac Rye, Stagg Jr. AB

Prep List:
Will need to make Ecto Chiller when Baldor and tangerine juice comes. -DL
Peach Tea Concentrate before the weekend as well! AB

Ordering/Receiving/Shipping:
Winebow, Union, US Food, Empire and Stumptown arrived today. -DL 
Baldor coming tomorrow AM. AB

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