Tuesday 04.16 Dana/Jenn



Manager Communication:
Relatively easygoing first round, which was followed by a bit of a service crunch at Trees when the special screening sat as Trivia was kicking off.  But service never halted, and things evened out after about thirty minutes as both crowds settled.  FOH Blog will speak more to the projection issues that disrupted the final round, but overall staff was able to accommodate and situate guests quickly. JH 

BAR Staff Observations: 
Lydia swung up to Trees just as Tevon headed to the back to batch and restock for Trees.  Lydia did a really great job holding down the service pass when service got a little hectic between 7:30-8:00pm, and basically took on Th1 solo and was great at following expo.  Miguel was great about taking care of bar guests and swooping into the pass to offer assistance when he had hands, while Maya took care of the guests on the floor and made/ran most of her initial drink tickets.  Tevon slid into service seamlessly once he was back with the restock, and the rest of the evening ran very smoothly at both bars.  Jeshua swung up to help reset the floor once lobby was rerouted, and both bars headed into last call without issue.  Another very smooth Trivia night, thanks in no small part to our bar team on both floors. JH

FOH Staff Observations:
Rebecca was running drinks for Th4/6 when the service crunch was happening at Trees, and was a huge help in running glassware through the washer and making sure Trivia and Th4/6 tickets were trayed appropriately. JH   

Maintenance:
The lowboy in Trees under the bubblers were pooling water again. Juan will check it out tomorrow before opening. Please empty out the lowboy as much as possible tonight to make it easier to pull out in the morning without risking damaging any product. -DL

Mobilebytes Issues:
The POS at Trees by the service pass ran into a connection issue around 9:00pm.  When you went to close a check and selected card, the screen would read FORMAT ERROR 100003.  After a reset of the printer, card reader, and app, the issue seemed to be resolved, but I wanted to note it as I have not seen this error before. JH

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