Friday 02.17 Jenn/Eliel
Manager Communication: Trees had a fairly steady flow of guests who were not here to see a movie during the first round, which was a nice pop of business before the dinner round took off. JH
Very busy non-stop Antman Friday.
Trees Holy mountain frozen machine got very frozen and we couldn't use the machine for the last round of Antmans. We got it from downstairs without a problem. EL
Customer Comments: At lobby bar I found guests that left theater 4 at seat 507 because they felt uncomfortable with someone there and they wanted to settle their tab. I apologized for their experience, comped their check and gave them a credit for their tickets since the film was only about 30 minutes in. They were grateful. MOD's and Dwight delt with the theater. EL
BAR Staff Observations: Great work from all five. Seamless rushes and constant Trees with great teamwork. This was an exceptional team today. EL
Staff Meeting Agenda notes: Ian brought up that a few times when he has bussed Mezz he has found outside food and beverages. We have been having bartenders head up there to bus more often since the pool table was put into use, but I think we should have bar/floor managers also checking in to make sure guests aren't bringing in outside items, particularly when Trees is busy. JH
86ed / counts on items: Sauv Blanc is on a 3 count. EL
Maintenance: Both coffee machines are back to intermittently leaking water. The filters above the service doors at Trees are still leaking. JH
Customer Comments: At lobby bar I found guests that left theater 4 at seat 507 because they felt uncomfortable with someone there and they wanted to settle their tab. I apologized for their experience, comped their check and gave them a credit for their tickets since the film was only about 30 minutes in. They were grateful. MOD's and Dwight delt with the theater. EL
BAR Staff Observations: Great work from all five. Seamless rushes and constant Trees with great teamwork. This was an exceptional team today. EL
Staff Meeting Agenda notes: Ian brought up that a few times when he has bussed Mezz he has found outside food and beverages. We have been having bartenders head up there to bus more often since the pool table was put into use, but I think we should have bar/floor managers also checking in to make sure guests aren't bringing in outside items, particularly when Trees is busy. JH
86ed / counts on items: Sauv Blanc is on a 3 count. EL
Maintenance: Both coffee machines are back to intermittently leaking water. The filters above the service doors at Trees are still leaking. JH
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