Sunday 9/4 Eliel y Edgar
Manager Communication: Incredibly mellow day compared to yesterday. There were small pops here and there, but the bar pretty ran itself on auto pilot.
Customer Comments: Had a guest who never received their chicken sandwich. It was eventually found in theater 1. By then the guest had gone into the film and I comped it as it never made it to Trees. EA
BAR Staff Observations: Natasha and Jenna opened the bar. I asked them both if they’d prefer an early cut or stay the full time, they both opted for hours so after conferring with Edgar I contacted Tevon and Miguel and offered them a cut, which they both gladly accepted. Lee was pushed to 4:30pm. EL
Darius and Lee held it down after the openers took off for the day. Openers left them stocked and ready to go and traded off with the closers so that everyone would have family meal. All bar staff were great at communicating via walkie when something was needed. EA
FOH Staff Observations: I was approached by RM tonight regarding ticket times in the lobby for theater 3 during the dinner round of Top Gun. She expressed her concern at Darius' lack of urgency when it came to tickets. However from what I observed, she because increasingly impatient at Darius while he was in the middle of helping a guest with drinks and selling tickets.
FOH Staff Observations: I was approached by RM tonight regarding ticket times in the lobby for theater 3 during the dinner round of Top Gun. She expressed her concern at Darius' lack of urgency when it came to tickets. However from what I observed, she because increasingly impatient at Darius while he was in the middle of helping a guest with drinks and selling tickets.
The ticket times were not as long as she was making it seem, but she did stand at the pass for the duration of the time while she waited. This came off as antagonizing and frustrated Darius in the moment, but he was able to continue through it. Darius has shared with me that this isn't the first time she's done it, and it is becoming increasingly more frequent. EA
Staff Meeting Agenda notes: In conjunction with the food going missing for the guest as noted above. It still feels like Trees falls by the wayside when it comes to getting food orders fulfilled (Long wait times, missing items, etc.). I'm not saying Trees tickets should jump the line, but maybe they should come up independently from the theater items so we don't lose anything or have longer waits? EA
86ed / counts on items: Cold Brew EL
We are also out of Orchids for the Seven Sorrows EA
Prep List: Lemonade and Neon Demon
Staff Meeting Agenda notes: In conjunction with the food going missing for the guest as noted above. It still feels like Trees falls by the wayside when it comes to getting food orders fulfilled (Long wait times, missing items, etc.). I'm not saying Trees tickets should jump the line, but maybe they should come up independently from the theater items so we don't lose anything or have longer waits? EA
86ed / counts on items: Cold Brew EL
We are also out of Orchids for the Seven Sorrows EA
Prep List: Lemonade and Neon Demon
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