Sunday 5/29 Nick
Manager Communication: Not too busy tonight, which was OK because we only had 3 bartenders in the building between both bars.
Customer Comments: Had a couple bring in their 12 year old daughter with some friends to see the 7:30 Bob's Burgers while they watched Top Gun. It was 5 12 year olds without adults in the theater. I let them stay, as the lady seemed pretty flustered and there were no seats to buy in Bob's Burgers anyway, but I let them know if there were any disruptions from the girls that they would be asked to leave, and also that there in the future anyone one under 13 would need parental supervision before 7 pm, and would not be admitted at all after 7pm.
BAR Staff Observations: Good crew tonight, again we were short one bartender, so Tevon was solo all night in the lobby. He had his hands full, but we got through it OK.
FOH Staff Observations: Drink running in general has been much better lately.
That being said there were a couple issues tonight causing customers to wait a very long time for drinks. Jules in general was struggling with getting drinks out to 7 and needed lots of support. She forgot a few when she was dropping checks and they sat at the lobby for 20 minutes before i was alerted.
Also Kaya was using an ipad in th 1 that was from th 2 none of her drinks or concessions printed at the bar or kitchen. She was able to eventually get everything out, but not until well after things were ordered.
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