Jesse 1/19
Manager Communication: Very slow numbers to start with a pretty good build on them for the dinner and later rounds. Easily handled levels of business all around with lots of down time for organization.
Special thanks to Lenord for helping to deep clean the walk in.
Customer Comments: Had a strange interaction during the first round of the day. A man came in and purchased tickets to Belle with his daughter, and then stood in the back of the theater maskless and asked RM some questions about the format of service. She asked him to pull up his mask until seated, eating and drinking and he was resistant but eventually complied, taking his seat. He asked why a different movie was on the screen, RM explained the preshow, he asked how long it was, she told him and he continued to be frustrated by other media being on the screen for some reason. He said he was going to wait outside until it started and then asked angrily for a refund up front. I gave a bit of resistance, citing policy, and he said he lived in Long Island and would never be back. I gave him a refund; not a person we want back.
BAR Staff Observations: Chelsea held it down really well all day in Lobby. Eliel opened, did a great set up, and left after stocking the bar for Ian who did a great close. Good, strong team today.
Prep List: Still looking strong on batches going in to tomorrow, we may need some Michelada
Ordering/Receiving/Shipping: Union, Manhattan and Interboro all came today as orderedd
Customer Comments: Had a strange interaction during the first round of the day. A man came in and purchased tickets to Belle with his daughter, and then stood in the back of the theater maskless and asked RM some questions about the format of service. She asked him to pull up his mask until seated, eating and drinking and he was resistant but eventually complied, taking his seat. He asked why a different movie was on the screen, RM explained the preshow, he asked how long it was, she told him and he continued to be frustrated by other media being on the screen for some reason. He said he was going to wait outside until it started and then asked angrily for a refund up front. I gave a bit of resistance, citing policy, and he said he lived in Long Island and would never be back. I gave him a refund; not a person we want back.
BAR Staff Observations: Chelsea held it down really well all day in Lobby. Eliel opened, did a great set up, and left after stocking the bar for Ian who did a great close. Good, strong team today.
Prep List: Still looking strong on batches going in to tomorrow, we may need some Michelada
Ordering/Receiving/Shipping: Union, Manhattan and Interboro all came today as orderedd
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