Jenn/Jesse 1/22

Manager Communication: Decent Saturday brunch vibes, with ticket sales rising throughout the day. Now and Then screening had about fifty guests, and a bunch stayed for another round at Trees once the movie let out. Additionally, both first and third floor theaters had a very busy second round. JH

Great ticket sales throughout the day for Spiderman, Licorice, West Side Story, Parallel Mothers and even Sing 2. Scream is the one movie lagging behind expectations but otherwise we're seeing great day of sales right now. Very encouraging. Bar business was noticeably greater at all points today; confidence is increasing among guests for sure.

Staffing was great today, with perfectly ample coverage at all points. JM

Customer Comments: Had an altercation in Th1 with a guest for the last round of Spiderman. He angrily requested a manager because he had purchased tickets but had a guest in a wheelchair with him and could not get to the seats. I explained that he selected non-ADA seats and that only certain seats are accessible. He angrily said "Oh so it's my fault?!" I wanted to diffuse as the movie was starting shortly and told him I was going to figure out which seat were open for him. When I came back up with options he was no calmer, and was talking with me at full volume. I told him to please keep his voice down as the movie was starting and he got angry again with me asking that so I told him that if he kept it up, I was going to kick him out. At this point, audience members and his family were shushing him and he finally took to his seats. I told him if I had any more complaints about conduct, I would remove him and call the cops if he resisted. They were silent the rest of the movie. 

Honestly, if it wasn't the very end of the preshow, meaning that I would have had to make a scene and stop the movie to kick him out, I would have. I had to make a call and decide it was better to let it lie.

BAR Staff Observations: Great opens and stocking by Natasha and Chelsea this morning. Chelsea ran late, but was ready when doors opened and Now and Then began seating. 

Jo also ran late today, as southbound F trains were massively delayed due to an incident at West 4th Street. She reached out to me once she realized she would be late, and managed to get in right before Lobby Bar had a small second round rush. 

Nice, lean staffing at both bars today, which meant I was able to get Natasha out of here around 4:30, and Chelsea stayed on until Ian came in at 5:30. JH 

Staffing was great for the night as well, with Jo working through the last load ins downstairs and stocking and Ryan hanging in as the late swing through 11 to help with some batching and stocking and sidework. JM

FOH Staff Observations: Sarah B., James, and Carly were very helpful during the opening round of movies. JH 

PM Theater 4/6 was short staffed and needed lots of drink running support. We happily provided, but servers should be more vocal when they need help. If we didn't run the trays up proactively, not sure when they would have come down for them. JM

Staff Meeting Agenda notes:  The rolling cart of soda syrups is in the closet within the Soda Closet. JH

86ed / counts on items: 86’d Casamara. JH

Prep List: I made hibiscus and honey syrups, and batched Hello Sidney. Chelsea made Hot Toddy. JH

Ryan made Firewalk and Lemonade and strained the last of the prep. All keg backups are fully charged. JM

Pay Outs: $37.86 for Ginger Beer. JH

Big Geyser was unable to get us Saturday delivery, so this Ginger Beer will tide us over until delivery Monday. We are really going through it with the Sidney and the Mules, so I raised the order pars. JM

Lost & Found?: Lost wallet turned in from Th1

Ordering/Receiving/Shipping: Baldor (sugar, Saratoga Still+Sparkling, orange+grapefruit+tomato juice, and angostura+ orange bitters). JH