Jesse 10/19

Manager Communication: Slow start to the day and a decent dinner round. NewFest Th2 was particularly excellent tonight, nearly sold out and a great crowd that filled up the bar both before and after the show. People seem to be getting used to the venue and anticipating drinking and eating rather than coming in just to watch the films, and business has been really strong because of it. 

Customer Comments: Two guests came to Trees Lounge to close their tab, last name Armstrong, and their card was nowhere to be found. After searching receipts I found that Ashley had closed another guests' tab on their card and given that guest back the card. Her card was nowhere to be found, Ashley thinks she may have returned both in the check presenter. I am anticipating that this guest will reach out when they realize the mistake, and the guests put a hold on the card to be secure. I closed the solo guests' tab to Walk Out as she did not pay and took both cards and then closed their tab to Goodwill. I also gave them passes, my contact info and told Jeanette to buy them a round of drinks should they order in the theater. They were extremely kind and understanding about it. 

BAR Staff Observations: Obviously, spoke to Ashley with regards to using care and attention especially when closing tabs. Other than this instance, she did a nice job tonight. Eliel and Tevon opened well and did some batching for us. Good shift.

Hiring/Training: Naajee did his first training shift today with both Eliel and Ian. Covered the entire binder and I reviewed his training docs at the end of the shift and he was very knowledgeable already about the menu construction and policies/FilmBot/MobileBytes.