Jesse Sunday 1.12



Manager Communication: Steady business all day today. We didn't have any sell out shows or truly staggering pushes to the service bar, but we stayed steadily busy throughout and then dropped off for the late round. Smooth service with no issues with drink making or running, and great bar crowds through 10 pm.

Customer Comments: Had two guests in Th1 have several issues in a row. They ordered two stouts and bratwurst, and then found out we were 86 bratwurst. They asked, as long as their beers weren't made already, if they could change their order but the beers were in the station so Jo ran them. They then got the wrong popcorn, claimed to have ordered 2 Beef Jerky but only received one (the ticket was difficult to parse) and said their cookies with the Cookies and Milk were different than they remember them being. They wrote a long flag detailing the issues and saying it really took away from their movie and they asked for the check to reflect their experience.

I charged them for beer and the 1 Jerky and gave them passes since their chief complaint was having their movie experience deteriorated and then personally dropped the check and they were appreciative.

BAR Staff Observations: Great job by all tonight, Vanessa's close was seamless and super efficient and we were able to get tasks done and batching alongside a really good shift and service.

 FOH Staff Observations: Drink running for the PM rounds was really prompt tonight, we had an assigned runner. They still need some coaching on tasks beyond just running trays (cleaning tables proactively, running glassware) but overall, a good night for drink running.

Prep List: Good on cocktails, we will need to finish the tonic syrup and make Bloody Tin tomorrow.

Ordering/Receiving/Shipping: Baldor tomorrow.


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