Jesse Sunday 11.17



Manager Communication: Strong mid and dinner round with a good bar crowd through 11:00 pm. We fully dropped off for out late shows with some of the slowest late night sales I've seen in a while on a Sunday. I was down to 2 up, 1 down by 7:30 and cut Antonio before close once he had William most of the way to his close. No issues from the bar team executing service.

Customer Comments: Kylie radio'd for me to the lobby to talk with two guests that were very upset that they had mistakenly bought tickets for yesterday and were made to buy them again today rather than just transfer them over. I backed up what several managers had told them prior and explained the reason for our policy. They got pretty confrontational, telling me they were going to call our corporate office. I told them they were welcome to, and that they would get the same answer they've gotten 4 times. They left in a huff.

BAR Staff Observations: Vanessa is a really efficient closer, another nice job tonight breaking down.

86ed / counts on items: Low on lambrusco and Nitehawk No. 2

Prep List: Made tonic syrup, will need the keg tomorrow as well as Kaffir syrup. Leaves are ordered and will be here tomorrow.

Over/Short on Banks: FilmBot was over $30, no discernible reason upon checking reports.

Ordering/Receiving/Shipping: Big Geyser Tuesday, Coke Thursday, Baldor tomorrow


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