Benjamin Monday 10/7

Manager Communication:
Very busy Monday with Reserved Seating!  Joker drove most of the business, but all theaters had good numbers for a Monday.  We are back to it.

Susan had a long shift, as it was busy at the bar, but is in no danger of going into OT as it is a 3 day week for her.

The bar felt really good without lines.  Not as many people are coming before the show to drink, but more are staying after to enjoy drinks.  Really good feelings.  I had Jenn stay open til 12:30 so the last theater can enjoy the bar for 1 last round.  It feels much more approachable, and people were staying for a while.

People are definitely showing up later with assigned seating.  A 5 minute or 10 minute buffer for the show time might help.

Customer Comments:
Most people really like the assigned seating.  Disappointed people who wanted certain seats left  early and less angry.  Some older folks didn't like the new way, but were fine.

We had a guy in theater 1 for the 9:15 joker tell Charlotte that he was going to get lit.  She immediately informed an MOD, and we allowed the first beer.  I told Charlotte to make sure to slow service to him, and he did not order another with her.  He did go to the bar and get a beer from Jenn after check drop, and she asked Rachel about him.  We did not serve him any more than the 2 beers, but he came in a bit hot.  He was also a bit of a problem throughout, as I had to tell him to put his phone in his pocket.  The woman he was with was angry with him by the end.  He was at 1620.

antsosa91@aol.com

Anthony Sosa

BAR Staff Observations:
Susan batched when Jenn got here, and then was back on the bar through the rushes.  It was busy, but well handled.
On Elliel's next shift we should talk to him about how sarcasm can come across as rudeness.  He sometimes miscommunicates  with guests unnecessarily, and we just received an email complaint.

FOH Staff Observations:
Julie is really coming out of her shell, and I have seen noted improvement from her over the past few weeks.

Hiring/Training:

Sick Leave/ Call outs:

Special Events:  The Good Neighbors were very happy with the new frames.
The horror movie mostly sold to one large group (6 of the tickets).  They said they had seen the movie 10 times and they were all wearing matching red glasses that I assumed had something to do with the movie.  


Prep List: Posted



Pay Outs: Michael Lawless sd memory card



Filmbot Issues: 
if a customer tries to purchase more than 4 tickets (5 and up) there is too much text, and they cannot click check out.  If there is a way to scroll on the kiosk that would help. 

a manager override would be nice for our failsafes for the less sold shows so that we can be more accomodating with preferences for more empty theaters.