Jesse Tuesday 6.11

Manager Communication: A very concentrated push of business tonight from Stop Making Sense, gave us a great bar draw and a sell out in theatre 1. Outside of that, some walk ins for early shows gave us an ok first round and the late round fizzled out very hard. Cut Susan at 10:30 pm, Cut Lobby bar at our scheduled times and Jeremy was done within 15 minutes of shut down with lots of pre-close cleaning.

Customer Comments: Had to reimburse a family of 4 at Stop Making Sense for having children below 13 at the screening. The parents were cordial but disappointed, the kids took it pretty hard.

Had a woman confuse Hawks with Babies with Little Hawks and bring her 6 month old to a 5:05 pm Secret Life of Pets along with her 5 year old. Told her that she could only bring the baby for specific screenings, she also took it in stride.

Instructed Kevin to slow service to a woman ordering 2 at once glasses of wine in theatre 3. Despite telling her we would bring one at a time for the duration of the screening, she kept writing 2. Both Kevin and I explained separately. She tried to order again at last call and we cut her off. She then kept ignoring her bill and requests for payment. She refused to pay Kevin, then Ryan, then me and insisted she take her daughter to the bathroom first. We let her go and waited outside then processed payment.

BAR Staff Observations: None, good staffing and productivity. Got batching and cleaning done when slow, took care of business when busy.

Special Events? Stop Making Sense. Huge success, got a great bar crowd afterwards as well.

Prep List: Very well batched on cocktails, may need minor touch ups on syrups and infusions. No more Pride ingredients or cocktail being batched.

Ordering/Receiving/Shipping: Baldor and Coca Cola Thursday