Nick Saturday Brunch 5/4/19



Manager Communication: It's good to be back! The first round wasn't too busy, but it was pretty much all sold out after that. Service went well. We probably did not need the Eliel to come in as early as he did, I pushed Malka back for tomorrow.
We had a large school group come in to theater 1 today. They bought 35 tickets in person yesterday. In the future whenever selling tickets to large groups let's give a heads up to the MODs that will be working that shift, as large parties can need special attention handling bills and also they are more likely to be disruptive, especially when it's a school group. They did need special attention today, as they were all on one bill and were also tax exempt. They also wanted a refund for eight of the tickets they did not use after the show was already over. I tried explaining our policy on this, but they said that the person that sold the tickets told them it would be fine to credit them for any tickets they didn't use. I'm sure this is not true but we had already had so many issues with them that I did issue them a gift card for the amount rather than have further issues with them.

Customer Comments:

BAR Staff Observations: Jenn was 30 minutes late for her brunch shift today. She is normally very reliable so I did not make too big a deal of it, but she knows not to make a habit of it. I was able to get the bar mostly set up for her.



Comments

Post a Comment

Popular posts from this blog

Sunday 12.08 Jenn/Ian

Manager Communication:  Another very busy day, with Th1/2/3/4 pretty well sold, or sold out, for multiple rounds.  Nonstop from the moment doors opened. JH Pretty much same here for the evening. Very busy up until the last round, and lots of business at Trees. - IP Customer Comments:  Some guests this afternoon had an issue with Miguel's service at Lobby, and spoke to me about it.  I sent an email summarizing their complaints and what happened to upper management, in case they reach out in the future. JH BAR Staff Observations:  Busy from the moment doors opened, with both bars navigating sold out theaters throughout the day.  Patrick was a big help with second round rushes and getting the first push of special event drinks out at Trees. JH Patrick and Darius had a good rapport in lobby tonight, which was really great to see. Jeshua and Bryan were excellent at Trees tonight for multiple sold out rounds and a pretty steady bar crowd all night. We had some gl...
Read more

Sunday 01.07 Ashley/Ariel

Manager Communication: Matthew and Miguel came in ready to crush this brunch. The Wizard of Oz, Wonka, and Poor Things all had great drinking crowds. Kelsey came in at 11AM & swung up to support Trees. Once Tevon got in we knocked out plenty of batches and syrups. We were able to cut openers soon after. -AB The Coconut Lime Slushie side of the frozen machine continues to be an issue. I don't understand because it's in the same style machine in Lobby, on the same setting. What do we do? (crying emoji, crying emoji). -AB We ran out of the Piña Colada umbrellas today. I was having bartenders just put a cherry in there. -AB2 I also no longer have access to this blogger anymore so I'm typing here from Ashley's account. -AB2 Customer Comments: Not a specific customer, but I noticed this weekend a lot of N/A Spritzers were being rung in "not too sweet". In this instance, bartenders simply cut the recipe with a little club soda. I haven't seen any physically s...
Read more

Sunday 03.09.2025 - Ian/Lauren

Manager Communication: The soda gun at Trees Lounge is having issues with Diet Coke. It has moments of coming out with no syrup. There is syrup in the bag still so I think Coca cola should be contacted to have it checked out before it is a further issue. -LB Super busy Sunday chilled out for a chill evening. -LB Customer Comments: While helping out Josef in the lobby today I had an idea that might streamline his tendency to takeover the attention of the lobby bartender or floor manager (or anyone who stops to chat, haha). Since he usually calls in to get his tickets beforehand, we know when he's going to be coming in - since he ALWAYS asks what movies we have coming up, and if we will have x, y or z - maybe we can print out an easily readable piece of paper with the upcoming schedule (as we know it) that we can hand to him and tell him all the information is on the paper. I know it probably won't change anything at all, but rather than have him bug someone to pull up the sched...
Read more