Saturday Apr 20 Jesse



Manager Communication: Steady Saturday, never very busy. We did get a nice addition of sales to the starting levels for the 7s and sold out a few of the smaller theatres, and the Us for the 7s did well, but otherwise a light day with low bar business. We also felt the MTA troubles today and the F and G being down; lots of guests running late due to it and it probably discouraged people from making a trip. Cut to 1 bartender in Lobby and 3 up at 7:30 pm and cut to 2 up at 10:00 pm. Closed Lobby down at 10:45 pm 15 minutes after the last showtime, routed up and reduced hours as much as possible during the slow late night.

Customer Comments: Had two guests leave Amazing Grace early complaining that it was too loud. Sound was normal for the film, projection and several managers came through the theatre and it sounded great and typical for the other screenings. They weren't demanding of a refund and paid their tab, just said it wasn't for them. Great feedback from bar guests when ordering new drinks and prompted for feedback.

BAR Staff Observations: Dylan is great with guests and was on the center of HiRes tonight. Ben and Jeremy held down service bar, Ryan per usual did well on his own for the bulk of the night in Lobby. Jay swung down when the Lobby was full before leaving to make sure Ryan could get to tickets and also guests.

FOH Staff Observations: Paige is excellent. Attentive, proactive about coming to the bar and discreet with theatre service. She got a big positive comment from a guest tonight.

Prep List: Solid. Definitely have enough Michelada and Bloody concentrate for tomorrow. We used the rest of the ginger for more syrup, we are FLYING through it. Lots on order for Monday.

Ordering/Receiving/Shipping: Big Baldor order for Monday. Tons of ginger and sugar for syrups and new garnishes.

Mobilebytes Issues: Upwel Cab is ringing at $11, should be $12. Ramato is ringing at $12, should be $13.

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