Jesse Saturday Dinner 4.13



Manager Communication: While the weather seemed to keep the early shows tame, we got rocked for the 7s and pretty well sold for the 10s. Great bar business until 10:30 pm and even a few guests beyond that, but we filled the bar and tables before and after the 7s. Drink rushes well executed on both floors but very busy, with glassware becoming an issue for both when all theatres were sat and mostly sold. We moved racks between bars and had runners coming back with dirty ones to clean, but HiRes seems to always want for pints and Lobby bar seems to just generally need more prompt return of glass racks. Otherwise, no issues and well handled by all on tonight. But to 1 bartender in lobby at 9:15 pm. Cut to 2 at HiRes at 11:00 once business tapered out and sidework was done.

Customer Comments: Had a family get very upset due to showing up 5 minutes before showtime for Dumbo and not being able to sit together, saying our lack of assigned seating is bad for groups and families. I managed to usher a few people around and get at least one parent with their two kids and the other two together; got an order promptly taken for them and they seemed fine.

BAR Staff Observations: Grace kept the cocktail and ticket station for the main push to theatres 1&2 and rocked it. Super impressed. Everyone was strong today.

FOH Staff Observations: Ellie the new server was great again, always out to the bar along with Lauren in 5 and Emily in 3 to run not only their drinks, but the other theatres as well. We had a great crew in 3, 5 and 7 today; probably the best drink running I've seen at this volume.

86ed / counts on items: Ran through Howard Hughes, didn't have a back up charging so we had to 86. Already have one charging for tomorrow to finish out its last week. Otherwise, batching in good shape for tomorrow.

Ordering/Receiving/Shipping: Baldor Monday, Coca Cola Thursday

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