Feb 16 2019

Manager Communication: A really strong shift all around, steady but not overly busy early shows today with really substantial late ticket sales/walk ins for the 4s and 7s. Sold out most of the 4s, nearly all 7s (save for Alita) and had out busiest late round in a while. Bohemian Rhapsody sold out as well. Great energy in the theatre tonight, lots of first time guests to both the cinema and bars. We kept a bar crowd all night, at the minimum all stools and a few tables occupied until 11 pm. Got some stub discount from the 7s as well that continued to drive a crowd in. Well handled, kept it to 3 bartenders at HiRes until 10 pm to handle our few sold out late shows and the bar crowd. Cut to 2 up, 1 down at 10 pm. Re-routed Lobby to HiRes for last drink orders once all pre-shows in 3/5/7 were done to start shutting down.

Customer Comments: One guest wanted to see Roma, was upset we did not have it. Also had several guests in theatre 5 take passes rather than sit in the front row; the screen size in there compared with the seat layout makes it one of the few theatres that we consistently get exchanges in.

BAR Staff Observations: Jeremy and Dylan are excellent on service bar; fast and good communicators. Grace is a bit reactive behind Lobby bar, luckily Ryan W and Eliel are excellent with guests down there but the barrage of questions seems to be a lot for her balance.

FOH Staff Observations: Max is great. Also happy to have Edwardo back drink running, he did a great job.

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Prep List: Made Alfredo, consolidated a lot today. In healthy shape.

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