Feb 10 2019



Manager Communication: Strong start and middle of the day, but the Grammys gave us a slower than usual Sunday 7s and a very slow late showing. Coca Cola once again did not come out. Finally, I spoke with the local dispatch today and they not only confirmed for tomorrow but also said the techs will be fixing the holster in the lobby bar and determining the root cause so we can stop this from happening. Neither of our local reps have returned a single call this weekend, both have been reported to Coca Cola. Other than that awful situation, no hinderances to a very good service today. Cuts in line with business volume, ran tight with labor and all went well.

Customer Comments: One guest remarked that our signage left a lot to be desired and he had trouble finding his way around.

BAR Staff Observations: Good team tonight, took advantage of slow periods to get lots of cleaning done both behind the bars and consolidating in the walk in.

FOH Staff Observations:

Hiring/Training:

Sick Leave/ Call outs:

Special Events?

Staff Meeting Agenda notes:

86ed / counts on items: Saratoga Still Water (arriving Tuesday), Carib

Prep List: Will need a backup keg of G&T tomorrow on the prep shift, otherwise we batched where needed today and are in good shape.

R&D comp checks:

Over/Short on Banks:

Pay Outs:

Lost & Found?:

Ordering/Receiving/Shipping:

Maintenance:

Mobilebytes Issues:

Filmbot Issues: Our 9:45 pm showing of Glass would not pop up on the filmbot terminal behind the bar, Mgr Ryan emailed filmbot, we simply sold tickets to the 6:55 pm show and then exchanged them for the 9:45 pm.

Comments

Post a Comment

Popular posts from this blog

Sunday 12.08 Jenn/Ian

Manager Communication:  Another very busy day, with Th1/2/3/4 pretty well sold, or sold out, for multiple rounds.  Nonstop from the moment doors opened. JH Pretty much same here for the evening. Very busy up until the last round, and lots of business at Trees. - IP Customer Comments:  Some guests this afternoon had an issue with Miguel's service at Lobby, and spoke to me about it.  I sent an email summarizing their complaints and what happened to upper management, in case they reach out in the future. JH BAR Staff Observations:  Busy from the moment doors opened, with both bars navigating sold out theaters throughout the day.  Patrick was a big help with second round rushes and getting the first push of special event drinks out at Trees. JH Patrick and Darius had a good rapport in lobby tonight, which was really great to see. Jeshua and Bryan were excellent at Trees tonight for multiple sold out rounds and a pretty steady bar crowd all night. We had some gl...
Read more

Sunday 01.07 Ashley/Ariel

Manager Communication: Matthew and Miguel came in ready to crush this brunch. The Wizard of Oz, Wonka, and Poor Things all had great drinking crowds. Kelsey came in at 11AM & swung up to support Trees. Once Tevon got in we knocked out plenty of batches and syrups. We were able to cut openers soon after. -AB The Coconut Lime Slushie side of the frozen machine continues to be an issue. I don't understand because it's in the same style machine in Lobby, on the same setting. What do we do? (crying emoji, crying emoji). -AB We ran out of the Piña Colada umbrellas today. I was having bartenders just put a cherry in there. -AB2 I also no longer have access to this blogger anymore so I'm typing here from Ashley's account. -AB2 Customer Comments: Not a specific customer, but I noticed this weekend a lot of N/A Spritzers were being rung in "not too sweet". In this instance, bartenders simply cut the recipe with a little club soda. I haven't seen any physically s...
Read more

Sunday 03.09.2025 - Ian/Lauren

Manager Communication: The soda gun at Trees Lounge is having issues with Diet Coke. It has moments of coming out with no syrup. There is syrup in the bag still so I think Coca cola should be contacted to have it checked out before it is a further issue. -LB Super busy Sunday chilled out for a chill evening. -LB Customer Comments: While helping out Josef in the lobby today I had an idea that might streamline his tendency to takeover the attention of the lobby bartender or floor manager (or anyone who stops to chat, haha). Since he usually calls in to get his tickets beforehand, we know when he's going to be coming in - since he ALWAYS asks what movies we have coming up, and if we will have x, y or z - maybe we can print out an easily readable piece of paper with the upcoming schedule (as we know it) that we can hand to him and tell him all the information is on the paper. I know it probably won't change anything at all, but rather than have him bug someone to pull up the sched...
Read more