Posts

Jesse Thursday 10.31

Manager Communication:  Opening round was steady, pretty typical traffic for a weekday. Dinner round was a full shift into high gear; highly sold to sold out in all theatres with the Halloween crowd populating the bar long before we sat the theatre. Once they went in, they kept on drinking and ordering. We were running full trays right up until check drop; honestly one of the heaviest drinking crowds we've had. They mostly left after the movie, but a few groups came back to the bar. Good energy, high spirits by all today. A really good shift. Customer Comments:  Guests were overwhelmingly positive for the most part, the bar had a really high energy throughout the night. One guest from Th6 late round saw a guest come down to HiRes to try to order, claiming they couldn't find a server. They hadn't tried to flag, however. Beau took care of it quickly. BAR Staff Observations:  Susan and Ian killed it upstairs. Brought Dylan up so we had 3 up for the Halloween rush, then...

Benjamin/Rebecca Wednesday 10/30

Manager Communication: Adam is coming between 1 and 2 on Friday with a sample bottle for photos of the Locations CA wine so we don't have to order.  Jesse, I will connect the two of you through text. I met with Elyse from Absolut, and she is super excited about Film Feast, will have menu in doc by tomorrow, and we can talk about at next film feast meeting. Special Events? Morricone Youth's Live Sound Cinema showing of Night of the Living Dead brought in great bar business. I feel like the amount of drink ordering in the theatre was particularly great, but the bar got a decent amount of business afterwards as well. Prep list: Into the Woods Them Apples Keg Audrey II Arbol Tequila *Joker will be fine tomorrow, but we may need some for the weekend. We are out of the infusion, so we will need peppers before making another batch. *We are out of Bloody Concentrate, so that will def need to be made during the prep shift on Fri. Over/Short on Banks : Hi-Res B was $1.5...

Jesse Tuesday 10.29

Manager Communication:  Good dinner round on all floors; no massive hit of business but steady throughout. That, along with the solid bar crowd we maintained from the event and theatre traffic made it a solid day overall but easy to staff as well; we cut down to 1 up, 1 down directly after the last Vincent Price course went out and Rebecca and Vanessa handled the rest. Tried to get Eliel out as soon as possible as, with his picked up shift, he may go into OT. Customer Comments: Had an issues with a guest in Th4 Rachel dealt with, had to double down when he came to the lobby and tried to buy a ticket after being asked to leave. BAR Staff Observations:  Eliel was real helpful with stocking and batching for both floors. Everyone did great. Special Events?  Vincent Price event was wonderful; beautiful food and drinks, no issues with execution, gave us a nice crowd in the lobby after helping us finish off the cocktails and have stuff signed by Victoria. Prep List: Ba...

Benjamin Monday 10/28

Manager Communication: One of the busiest trivias in quite a while.  Staff handled it very well with minimal need of help from me, so I was able to get lots of Vincent Price things done. I have all the infusions done for Vincent Price, and will get everything done tomorrow. We had the same problem as yesterday during the first show in theater 4 for the first round.  We canceled the show, and Michael and Karen worked on it.  We had no more issues for the other 2 rounds. The art group that is doing the november open house dropped off some promo materials. Customer Comments: Trivia crowd was big and many were dressed as Midsommar people. Most of the people who showed up for theater 4 parasite were fine moving to the 4:30 showing.  There was one woman who couldn't but was understanding.  I gave her an e credit and a single pass for her inconvenience.  BAR Staff Observations: Very strong staff.  Eliel was great serving.  They all kill...

Jesse Sunday 10.27

Manager Communication:  A really busy day overall, with a stronger Brunch than yesterday due to some nasty weather. Park Slope Parents group ended up being nearly 60 people; it was a big hit for the bar but extra staffing and Rebecca helped hold it down strong. Guests were all well taken care of and it added a ton of energy to the bar during the day. Great bar sales overall today, with a good sized crowd throughout the day. Dinner round sold out, lates were decent but slow enough to cut to 1 up, 1 down. Customer Comments: Rebecca helped with the theatre 6 issues, overall guests seemed happy with the recovery although she and Gerard mentioned one pretty irate guest. BAR Staff Observations:  Specifically strong props for Jeremy and Ian today, they killed it. Everybody recognized how busy it was and stepped up. FOH Staff Observations:  Drink running was prompt tonight, especially from theatres 4&6. Prep List:  Good shape going in to the week, we'll need so...

Benjamin Saturday 10/26

Manager Communication: Beetlejuice drove the early business, but it didn't pick up til the 4's and really started killing it during the 7's. Tavon was able to get out early, Rebecca got us well batched, and everything was smooth for the night. I was able to get Ryan out after the rush in theater 3 and Ian out after the drink rush in 2.  Closed with 2 up, 1 down. Mostly a smooth day. Jesse, we will need cinnamon sticks on Monday. BAR Staff Observations: Everyone was very strong.  The extra person upstairs was a luxury we haven't had in a while, and it helped a lot.  Having 4 up during the busy bar and drink rush 7's made it so I could manage the floor exclusively. FOH Staff Observations: Drink running was a big issue tonight.  Runners were not being communicated to when servers had rung in a lot of drinks, and servers weren't making it to the bar quick enough to run drinks.  I had to call for drinks to be run far too much tonight. Hiring/Tra...

Benjamin Friday 10/25

Manager Communication: Solid night.  Great sevens, very strong late night. Steady Bar business throughout. During the 9:30 lighthouse rush, the drinks got a bit backed up at the bar.  I called for runners, and they went flowing out. Cut to 1 down and 2 up after the 10 pm theater rush. BAR Staff Observations: Solid night.  People were tired, but there was a good energy after the rushes (a bit of stress during the rushes).  FOH Staff Observations: Good jobs, except the one lag time for the 9:30 lighthouse, and some drink running from Customer Comments: In theater 2 the servers reported a disruption, and we immediately called for security, and had him stand in the theater for the rest of the show.  The servers did not know who the disruption came from, so we could not target the specific person,  and there were complaints about multiple people.  At the end, we had 2 very angry guests ask for an MOD, and when I approached I listened to ...