Benjamin Friday 10/25

Manager Communication:
Solid night.  Great sevens, very strong late night.

Steady Bar business throughout.

During the 9:30 lighthouse rush, the drinks got a bit backed up at the bar.  I called for runners, and they went flowing out.

Cut to 1 down and 2 up after the 10 pm theater rush.



BAR Staff Observations:
Solid night.  People were tired, but there was a good energy after the rushes (a bit of stress during the rushes). 

FOH Staff Observations: Good jobs, except the one lag time for the 9:30 lighthouse, and some drink running from


Customer Comments:
In theater 2 the servers reported a disruption, and we immediately called for security, and had him stand in the theater for the rest of the show.  The servers did not know who the disruption came from, so we could not target the specific person,  and there were complaints about multiple people.  At the end, we had 2 very angry guests ask for an MOD, and when I approached I listened to the man. He said he was angry that we did not kick the guests out, and I explained that we got security in because we did not know who the disruptive guests were.  He then said they puked next to him, and I said that was terrible and apologized profusely.  Me and Rachel were there, I gave them a refund on their tickets and she gave them a $50 gift card.  They understood that we were not able to identify the guests, and were happy with our response (although they still had had a crappy night.)



Prep List: A backup keg of silent era will be needed, as well as ginger lime slushie.