Posts

31 Jan 2019

Manager Communication: A slow day of service. The fire alarm went off around 5:50 pm towards the end of the first round. All theaters shut down, we had to manually get the projectors back online, issued passes to all guests that then went and finished their movies. Customer Comments: Guests that had their films interrupted were mostly just concerned with whether they could finish them, they were otherwise fine and no one made a scene or seemed upset. BAR Staff Observations: FOH Staff Observations: Hiring/Training: Sick Leave/ Call outs: Special Events? Staff Meeting Agenda notes: 86ed / counts on items: Prep List: R&D comp checks: Comped some High West and Chartreuse for R&D Over/Short on Banks: Pay Outs: Lost & Found?: Ordering/Receiving/Shipping: Maintenance: Mobilebytes Issues: Filmbot Issues:

Jan 30 2019

Manager Communication: The Open Liquor from tonight was for Amaretto on the rocks.  Both at the bar and when they went into the theater.  Nick, we need a button for the Amaretto and for Kahlua The glass was still tacky when I came in, so I re heated it and let it cook longer, should be good tomorrow. Slow all night, ran with but we got a small bar meetup of some film people in the mezz.  they had 2 rounds.  Good tippers. Ash made the white peppercorn syrup. Customer Comments: BAR Staff Observations: Eliel entertained a group after the sevens.  Killed it.  All cleaning was rocked out.   FOH Staff Observations: Great crew on tonight Hiring/Training: Sick Leave/ Call outs: Special Events? Staff Meeting Agenda notes: 86ed / counts on items: Prep List: R&D comp checks: Over/Short on Banks: Pay Outs: Lost & Found?: Ordering/Receiving/Shipping: Maintenance: The windows in HiRes have peeled awa...

Jan 29 2019

Manager Communication: A very slow day, with a marginally busier push for the 7s but very few tickets for the 10s sold. Bar developed a nice crowd after the 7s let out for a single round of drinks and then it tapered off and we were empty for the rest of the night. Re-routed printers for the 10s to the upstairs bar and went down to one bartender and no drink runner for the final round. Customer Comments: BAR Staff Observations: Jenn did a nice job holding it down solo, no issues. FOH Staff Observations: Hiring/Training: Sick Leave/ Call outs: Special Events? Staff Meeting Agenda notes: 86ed / counts on items: Prep List: Will need some peppercorn syrup for G&T back ups, but solid on the actual G&T right now. Otherwise, strong on batching to new pars. R&D comp checks: Over/Short on Banks: Pay Outs: Lost & Found?: Ordering/Receiving/Shipping: Maintenance: Mobilebytes Issues: Filmbot Issues:

Jan 28 2019

Manager Communication: Downstairs Frozens were left off, product tasted good.  Paolo closed and said he was pretty sure they were still spinning when he left.  Upstairs lead, William, should have also done a walkthrough since Ben was not closing. Upstairs bubblers were not cleaned, got them cleaned. Ben noticed that the alfredo garcia looked wrong, and had made another before I got in.  It was clearer this time that it was missing dilution and prickly pear, and when we added it, the level was exactly the same as his batch and it tasted the same.  I checked the recipe in the book just to make sure and it was fine.  Not sure why this keeps happening. Ash said she added everything, so not sure... Super slow night, organized walkin and Ben mopped.  We have far too many chilis. Customer Comments: BAR Staff Observations: Ben did a great job with his prep shift, only mistake was making a new Alfredo, but otherwise, kept things tight and organized. ...

Jan 27 2019

Manager Communication: Steady Sunday, typical flow of business with a bit more volume on the late shows than prior weeks to the bar. Theatres were pretty slow for the late rounds, but we got nice pre and post show traffic to HiRes and had a few folks both at brunch and dinner come by just to eat and drink. Cut to 2 up after the 7s, 1 down after the 10s, ran with two closers and one bar runner for the final round, cut at 10:30 pm. No issues, pretty tight cuts and staffing. Customer Comments: One guest recommended we post our showtimes on the sides of the marquee to line them up for people walking down Prospect Park W. BAR Staff Observations: No issues today, bar team did a really nice job. FOH Staff Observations: Max is getting increasingly strong as a bar runner, proactive with glassware bussing and running from stations, helping servers when he has down time and cleaning/generally not wasting his hours on the clock. Hiring/Training: Sick Leave/ Call outs: Special Event...

Jan 27 2019 Brunch

Manager Communication: everything smooth.  The drink runner at 11 worked well.  We got everything condensed in the walkin.  Had to throw out 4 gallons of OJ that were beginning to end. Our staffing was on.  Lots of walkins for the 1's and 4's. I think for the 4's keep a kid's movie in the big theater.  Lot's of disappointed walkins for Mary Poppins, and Glass did not sell many. I will work on a bar map tomorrow as we seem to have things in their places. Customer Comments: Another customer was disappointed of no Gender Neutral bathroom. BAR Staff Observations: Killed it.  Good open, good communication.  Special shout to Michael who cleaned the windows downstairs unprompted. FOH Staff Observations: For the first round, they were great at running their own drinks. Hiring/Training: Sick Leave/ Call outs: Ari called 45 minutes after shift started to say he got the schedulefly confused but was on his way.  I communicated to Jesse....

Jan 26 2019

Manager Communication: Daytime shows were steady, never overwhelming but the 4s and 7s hit hard, both selling out in theatres or nearly so. Well handled at the bar with great ticket times, we ran 2 bartenders for the 4s and 3 for the 7s (upstairs, downstairs we ran 2 max all day) and it's nice to see the staff stretched a bit but handling themselves. Cut to closers (2 up, 1 down) after the 10s. Got a stellar push to the bar for the late shows, both from strong late night ticket sales and a 3-deep bar crowd with ticket stub discounts. Our best bar crowd for a post-theatre drink push. Customer Comments: One couple kept coming out for manhattans and complimenting us for being able to make them, they had come during our first few weeks and were super happy we could cocktail for them. One guest, a 15 year old, got into it with me in the Lobby area over not being allowed in without a guardian. He told me that he "was going to see this movie" and I explained cordially that h...