Wednesday 09.06 Nick/Eliel/Ashley



Manager Communication: 
Tomorrow's schedule switched around a bit to help cover Miguel's Lobby open. Andrea gracefully offered to open Lobby, however has to leave by 5:00PM. Matthew offered to come in early at 4:30PM to assist the switch, and will now train Kelsey on her day 4 Lobby Close. Natasha got swung up to Trees with her same 6:30PM in-time. Phew. AB

BAR Staff Observations: 
Pretty slow and smooth overall, until the very end with a complicated guest (see FOH Staff Observations). Natasha got plenty of prepping & batching done before her cut. Lydia stayed for the Bottoms 7:15PM push, and helped with bubblers before their departure. Jeshua held down Lobby Bar and closed swiftly. AB

Customer Comments:
An altercation occurred which eventually prompted me to call the police for assistance removing an intoxicated guest. I witnessed a man (last name Etkin which I learned from his Trees Lounge #J13 tab) in the Staff Only section by the kitchen office. I let him know and asked if I could help him find his theater, and was told he was going to "go where he pleases" and went through the staff TH5 entrance. James and Jose were there as well and mentioned he was rude and had just ordered a 4th drink. I let them know he was cut off for the remainder of the movie and to get in touch with an MOD if he ordered anything else. Ten minutes later we got a call from James that he was cursing at him and ran into the restroom. Eliel and I approached him as he was shouting at Jose in the hallway and we asked him to leave. Etkin preceded to record myself and then other MOD's involved (Daniella and Jared). Once he got in Eliel's face I made the decision to call 911. Etkin also recorded and harassed police for a refund, and still wouldn't leave. Eventually backup came, and an ambulance was called. AB

Before this: Etkin purchased a ticket for Barbie, left early and switched for Oppenheimer. Eliel and I both agreed he appeared sober at this time. Etkin paid cash for every transaction in the building that was found. His Trees Lounge ticket #J13 included 4 HH wines, 1 beer, and 2 popcorns. His theater tab included 4 beers, only 3 were consumed. AB

FOH Staff Observations: 
James and Jose were both very patient with this guest and handled the entire situation professionally. AB

Hiring/Training: Ashley did a great job today. Pretty much trained. I let her take lead on most things tonight and was there to help with answers to any questions. She handled the above issue with perfect grace under fire and absolute professionalism.  I babysat the trouble guest along with Dani while Ashley communicated with the police. EL

Prep List:
Fistful of Dollars (Natasha got fresh OJ and orgeat syrup ready to go), Watermelon G+T

Pay Outs: $6 Malta 

Ordering/Receiving/Shipping: Other Half came today. 

Comments

Post a Comment

Popular posts from this blog

Sunday 12.08 Jenn/Ian

Manager Communication:  Another very busy day, with Th1/2/3/4 pretty well sold, or sold out, for multiple rounds.  Nonstop from the moment doors opened. JH Pretty much same here for the evening. Very busy up until the last round, and lots of business at Trees. - IP Customer Comments:  Some guests this afternoon had an issue with Miguel's service at Lobby, and spoke to me about it.  I sent an email summarizing their complaints and what happened to upper management, in case they reach out in the future. JH BAR Staff Observations:  Busy from the moment doors opened, with both bars navigating sold out theaters throughout the day.  Patrick was a big help with second round rushes and getting the first push of special event drinks out at Trees. JH Patrick and Darius had a good rapport in lobby tonight, which was really great to see. Jeshua and Bryan were excellent at Trees tonight for multiple sold out rounds and a pretty steady bar crowd all night. We had some gl...
Read more

Sunday 01.07 Ashley/Ariel

Manager Communication: Matthew and Miguel came in ready to crush this brunch. The Wizard of Oz, Wonka, and Poor Things all had great drinking crowds. Kelsey came in at 11AM & swung up to support Trees. Once Tevon got in we knocked out plenty of batches and syrups. We were able to cut openers soon after. -AB The Coconut Lime Slushie side of the frozen machine continues to be an issue. I don't understand because it's in the same style machine in Lobby, on the same setting. What do we do? (crying emoji, crying emoji). -AB We ran out of the Piña Colada umbrellas today. I was having bartenders just put a cherry in there. -AB2 I also no longer have access to this blogger anymore so I'm typing here from Ashley's account. -AB2 Customer Comments: Not a specific customer, but I noticed this weekend a lot of N/A Spritzers were being rung in "not too sweet". In this instance, bartenders simply cut the recipe with a little club soda. I haven't seen any physically s...
Read more

Sunday 03.09.2025 - Ian/Lauren

Manager Communication: The soda gun at Trees Lounge is having issues with Diet Coke. It has moments of coming out with no syrup. There is syrup in the bag still so I think Coca cola should be contacted to have it checked out before it is a further issue. -LB Super busy Sunday chilled out for a chill evening. -LB Customer Comments: While helping out Josef in the lobby today I had an idea that might streamline his tendency to takeover the attention of the lobby bartender or floor manager (or anyone who stops to chat, haha). Since he usually calls in to get his tickets beforehand, we know when he's going to be coming in - since he ALWAYS asks what movies we have coming up, and if we will have x, y or z - maybe we can print out an easily readable piece of paper with the upcoming schedule (as we know it) that we can hand to him and tell him all the information is on the paper. I know it probably won't change anything at all, but rather than have him bug someone to pull up the sched...
Read more