Eliel/Jenn 12.19



Manager Communication: Pretty good steady morning which ramped up when the spider hit the big ones. EL

Second half of the day was similarly busy, with first floor having a slower last round while Spider-Man kept the upper floors busy through close. JH

Customer Comments: A lot of frustrated customers trying to buy what looked like available seats for Spider-man. I think this will be the last day with this problem. I explained to everyone I encountered what was happening and they seemed to understand by the end of the interactions. EL

BAR Staff Observations: Natasha was about 15 minutes late. Once she got in she recovered the lost time quickly. Then the morning was pretty easy.  Ryan was early!  I pushed Tevon back to 4pm since Isi wasn't coming. Ryan held down lobby.  I had to help with ticketing a couple of times but he was solid. Gabrielle was a great mid. EL

Once the initial dinner round push of Spider-Man was seated, I was able to have Jenna help Tevon at Lobby to get through the heavier part of Theater 3/5/7’s dinner round, and was able to cut Ryan. Gabrielle stayed through until just after the last round started, and was a massive help with regards to helping run service and restocks. 

Tevon rocked Lobby mostly solo this evening, and was great. Both Jenna and Jo handled the last round really well, and Jenna was much more confident with drink updates this evening. All closers did a fantastic job navigating the issues caused by the glasswasher in Trres during closing. JH

Sick Leave/ Call outs: Isi didn't get back to NY from NC. EL

86ed / counts on items: We are 86’d Root Beer, French 75, and Paloma. But both draught kegs are charging overnight and should be ready for service tomorrow. JH

Prep List: I made Arbol Tequila, Simple, Demarara syrup, lemonades, firewalk and Pete's Pint of Sugarcane. EL

Back up kegs of French 75 and Paloma can be batched tomorrow. Old Fashioned and Brooklyn are both in store and pours for the time being, as we figure out some draught line issues. JH

Maintenance: Switched the Hudson Cider keg and it poured just fine from the draught line. So yesterday’s Hudson draught line issue may have been due to the keg. 

I managed to find the glasswasher plug that has been missing from the glasswasher at Trees during the last round tonight. Unfortunately, I was unable to reattach it, and left it in a labeled rocks glass by the red wines at Trees. Hopefully it can be reattached before service tomorrow. 

Around the same time I found the plug, the cork we had been using for the last two days finally gave out, and rendered the machine unusable for the rest of service. We discovered this after the machine poured a ponds-worth of water on the floor. All glasses were brought down to kitchen for the rest of the evening. 

I was able to get the majority of the water down the drains at Trees, but found that the blue machine that is used to blast air would not turn on, so I had to leave the floor to air dry overnight. JH

Comments

Post a Comment

Popular posts from this blog

Sunday 12.08 Jenn/Ian

Manager Communication:  Another very busy day, with Th1/2/3/4 pretty well sold, or sold out, for multiple rounds.  Nonstop from the moment doors opened. JH Pretty much same here for the evening. Very busy up until the last round, and lots of business at Trees. - IP Customer Comments:  Some guests this afternoon had an issue with Miguel's service at Lobby, and spoke to me about it.  I sent an email summarizing their complaints and what happened to upper management, in case they reach out in the future. JH BAR Staff Observations:  Busy from the moment doors opened, with both bars navigating sold out theaters throughout the day.  Patrick was a big help with second round rushes and getting the first push of special event drinks out at Trees. JH Patrick and Darius had a good rapport in lobby tonight, which was really great to see. Jeshua and Bryan were excellent at Trees tonight for multiple sold out rounds and a pretty steady bar crowd all night. We had some gl...
Read more

Sunday 01.07 Ashley/Ariel

Manager Communication: Matthew and Miguel came in ready to crush this brunch. The Wizard of Oz, Wonka, and Poor Things all had great drinking crowds. Kelsey came in at 11AM & swung up to support Trees. Once Tevon got in we knocked out plenty of batches and syrups. We were able to cut openers soon after. -AB The Coconut Lime Slushie side of the frozen machine continues to be an issue. I don't understand because it's in the same style machine in Lobby, on the same setting. What do we do? (crying emoji, crying emoji). -AB We ran out of the Piña Colada umbrellas today. I was having bartenders just put a cherry in there. -AB2 I also no longer have access to this blogger anymore so I'm typing here from Ashley's account. -AB2 Customer Comments: Not a specific customer, but I noticed this weekend a lot of N/A Spritzers were being rung in "not too sweet". In this instance, bartenders simply cut the recipe with a little club soda. I haven't seen any physically s...
Read more

Sunday 03.09.2025 - Ian/Lauren

Manager Communication: The soda gun at Trees Lounge is having issues with Diet Coke. It has moments of coming out with no syrup. There is syrup in the bag still so I think Coca cola should be contacted to have it checked out before it is a further issue. -LB Super busy Sunday chilled out for a chill evening. -LB Customer Comments: While helping out Josef in the lobby today I had an idea that might streamline his tendency to takeover the attention of the lobby bartender or floor manager (or anyone who stops to chat, haha). Since he usually calls in to get his tickets beforehand, we know when he's going to be coming in - since he ALWAYS asks what movies we have coming up, and if we will have x, y or z - maybe we can print out an easily readable piece of paper with the upcoming schedule (as we know it) that we can hand to him and tell him all the information is on the paper. I know it probably won't change anything at all, but rather than have him bug someone to pull up the sched...
Read more