Thursday 05.04 Jenn/Eliel



Manager Communication: Pretty mellow first round throughout the building, with a lot of theaters picking up ticket sales for the dinner round. JH

Busy Guardian rounds but nothing crushing. Trees didn't have as much of a crowd as I expected either. EL

BAR Staff Observations: Tevon and Gabrielle opened. Ian and Matthew closed. Tevon did a bunch of batching and is acclimating well to it. Good jobs all around. EL

Staff Meeting Agenda notes: James Dean fell off the wall around 6:00pm, it looks like the nail it was hanging on came loose.  Would this be something to add to Maintenance, or does it fall under the purview of the group that curates the collection?  Eliel and I elected to not hang him back up, and he is leaning against the wall, still looking very cool. JH

Prep List: Had Tevon juice for both bars today, and asked him to juice a little extra lime juice as we are sure to get a higher than usual number of requests for margaritas tomorrow. JH

I batched a double I am Groot Beer and put them in two 1qt containers and two 2qt containers. They only yield 3 quarts of batch, but it's only two ounces per drink, so what I made should yield 96 drinks. EL

I rolled the mint in paper towel and placed them in the long clear tray from the kitchen. I didn't cover it, wasn't sure if I should've or not, but was afraid they'd sweat. EL

Ordering/Receiving/Shipping: The order of Nu-Foamicide from Fast Kathy was delivered to Williamsburg on Tuesday, and no one caught it until I reached out to Kim today.  I will place another order tomorrow, which should arrive on Monday.  In the meantime, we have enough to get both bars through the weekend. JH

Mobilebytes Issues: It has already been mentioned in the weekly bar email, but going forward bartenders are to call for a bar manager whenever the credit card reader freezes mid-transaction, before resetting or rerunning anything.  Bar managers will reset the reader and, if the tab still appears open on Mobilebytes, run the card again.  

Bar managers will then print an extra copy of the itemized receipt to keep, and let guests know that if the transaction did result in a double charge, to just reach out and we will take care of it.  Jess flagged the issue, and asked us to hold on to the extra copy of the checks so she can check it against Stripe. JH

Comments

Post a Comment

Popular posts from this blog

Sunday 12.08 Jenn/Ian

Manager Communication:  Another very busy day, with Th1/2/3/4 pretty well sold, or sold out, for multiple rounds.  Nonstop from the moment doors opened. JH Pretty much same here for the evening. Very busy up until the last round, and lots of business at Trees. - IP Customer Comments:  Some guests this afternoon had an issue with Miguel's service at Lobby, and spoke to me about it.  I sent an email summarizing their complaints and what happened to upper management, in case they reach out in the future. JH BAR Staff Observations:  Busy from the moment doors opened, with both bars navigating sold out theaters throughout the day.  Patrick was a big help with second round rushes and getting the first push of special event drinks out at Trees. JH Patrick and Darius had a good rapport in lobby tonight, which was really great to see. Jeshua and Bryan were excellent at Trees tonight for multiple sold out rounds and a pretty steady bar crowd all night. We had some gl...
Read more

Sunday 01.07 Ashley/Ariel

Manager Communication: Matthew and Miguel came in ready to crush this brunch. The Wizard of Oz, Wonka, and Poor Things all had great drinking crowds. Kelsey came in at 11AM & swung up to support Trees. Once Tevon got in we knocked out plenty of batches and syrups. We were able to cut openers soon after. -AB The Coconut Lime Slushie side of the frozen machine continues to be an issue. I don't understand because it's in the same style machine in Lobby, on the same setting. What do we do? (crying emoji, crying emoji). -AB We ran out of the Piña Colada umbrellas today. I was having bartenders just put a cherry in there. -AB2 I also no longer have access to this blogger anymore so I'm typing here from Ashley's account. -AB2 Customer Comments: Not a specific customer, but I noticed this weekend a lot of N/A Spritzers were being rung in "not too sweet". In this instance, bartenders simply cut the recipe with a little club soda. I haven't seen any physically s...
Read more

Sunday 03.09.2025 - Ian/Lauren

Manager Communication: The soda gun at Trees Lounge is having issues with Diet Coke. It has moments of coming out with no syrup. There is syrup in the bag still so I think Coca cola should be contacted to have it checked out before it is a further issue. -LB Super busy Sunday chilled out for a chill evening. -LB Customer Comments: While helping out Josef in the lobby today I had an idea that might streamline his tendency to takeover the attention of the lobby bartender or floor manager (or anyone who stops to chat, haha). Since he usually calls in to get his tickets beforehand, we know when he's going to be coming in - since he ALWAYS asks what movies we have coming up, and if we will have x, y or z - maybe we can print out an easily readable piece of paper with the upcoming schedule (as we know it) that we can hand to him and tell him all the information is on the paper. I know it probably won't change anything at all, but rather than have him bug someone to pull up the sched...
Read more