Benjamin Sunday Brunch 10/6

Manager Communication:
Busy day, with things really taking off for the 3 pm round.  Really well batched, and in between rushes, the staff did a good job getting prepped.  
Trains were wonky, so a lot of people were 5 to 10 minutes late.

We are out of straws, so we are using the paper ones for the moment.

Customer Comments:
We had a customer in theater 3 that was cat calling and making a few unnecessary comments to all the female staff.  Kayla thought that they would make a scene if I kicked them out immediately, so I went in, and forcefully told them that if I heard one more time that they sexually harassed the staff, they would be asked to leave.  They said ok, and I did not hear another complaint.

For the 5 PM Joker, a few people ignored the line signs and got angry, I assured them that they would still get good seats, as they would be seating with the line.  After they sat, I did not hear another complaint.

I had a woman wanting to pay for a ticket to Roy Cohn while the cc reader was down, so I helped her purchase a ticket online.  She asked about the convenience fee, and was very nice, so I applied a $1.50 discount to her F&B tab.

BAR Staff Observations: 
Rebecca got a lot of batching done in the bit of down time.
Eliel was a little off today.  I sent him out for a smoke break, and he finished the shift better than he started it.

FOH Staff Observations:
Good running, and good glass rotation.



Filmbot Issues:  The cc reader was in and out.