Jesse Saturday 9.14



Manager Communication: It's good to be busy again! We got rocked tonight. From 5 pm on we were slammed with sold out theatres on both floors. Hustlers killed it for us both on service and at the bar, and we ran 2 deep at the bar through all showtimes up to the late nights. Everyone was absolutely on point throughout on both floors. We got the biggest weight of the rush around 9 pm when the dinner round was letting out. This crowd hangs and drinks, with guests coming before and after to the bar so keep cuts slim until the building itself lets out and you know you aren't going to get a big surprise rush. No standout issues tonight.

Customer Comments: Had a few guests for Hustlers miffed about being in the hall for the 10:15 pm show and being told to go into the bar to get on line behind some other people. Calmly explained that guests have been waiting ahead of them and the sign at the top of the step clearly stated to wait in the bar.

BAR Staff Observations: Especially high praise for Ian, Rebecca and Dylan who made a busy bar front and service well seamless. Ryan did a great stock and batch mid-day so we are not dire going into service tomorrow.

FOH Staff Observations: Max Rams is the tops. Kept glassware moving, kept racks moving, built trays. Saved our butts helping cover getting ice, running dish and helping bus tables when we were busy.

86ed / counts on items: Blackberry Farms on a count.

Prep List: We got a lot of batching done during service. Solid going into service tomorrow.

Mobilebytes Issues: Conor had an iPad that was not routed properly mid-service in theatre 5 so we got a tray worth of tickets to the upstairs bar, Gerard corrected it as soon as I noticed.

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