Sunday 5.12 Jesse


Manager Communication: Very busy morning, solid sell outs through the 4 o clock shows, steady 7s and then a real drop off for the late shows. A real staffing/cuts dream though; we had staff when we needed them and then hard times where we could cut to thin staff and get lots of batching and consolidating done. Down to 2 up, 1 down at 8:00 pm, routed lobby at 9:00 pm and shut the bar down fully closed and clean by 10:45 pm.

Customer Comments: We had a very irate group of guests in theatre 7 for the late show. Guests had a child and had the volume up on a phone during the film. Server Ellie told them to please put it away, then told them to please keep their child in the seat. At one point, she told the child to please sit down as she almost ran in to her. The two women in charge of the group then held their check and waited to pay. The child started crying and the father took it to the lobby. The women approached me and were hostile from the start, accusing the server and I of staring at them and being in the theatre. We explained that was our service style, not personal. I told them that their interactions with staff were due to them violating pretty much every one of our policies; outside food, volume, cell use, child out of seat and everyone did their jobs properly and objectively. Alexis got them to pay and handled them after our interaction. They asked for names of staff members they dealt with, anticipate a follow up of some kind.

BAR Staff Observations: Everyone did a great job tonight; efficient both in batching/stocking and cleaning.

Prep List: Knocked out Silent Era, Ginger Syrup, Firewalk to leave the prep shift tomorrow pretty bare so that focus can be on prepping for Film Feast.

Ordering/Receiving/Shipping: Baldor tomorrow, Coca Cola Thursday

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