Saturday 5.25 Jesse

Manager Communication: Busy night, we had a steady but never overwhelming start to the day but we saw HUGE pick up in terms of walk in business. That seems par for the course this time of year; slower pre-orders but lots of walk ins for the 4s and especially 7s as people leave the park and decide to see a movie. Even the late rounds picked up. Booksmart is killing it, sold shows through the end of the night. Bar got hit hard given the moving shows leading to tight showtimes and lots of busy showings hitting service at HiRes within 20 minutes. Also, the tight turn arounds were really difficult from a line management standpoint, as we had to turn over sold out theatres and went over the pre-show start times. We extended the 9:25 pm Booksmart pre-show to give the servers time to take orders as it sat late. Not having a Bar Runner was a hit today, if we are going to lost a critical staff position we need more dedicated coverage for it than to just tell servers we don't have a position and they need to fill in; managers ended up doing an overwhelming amount of drink running to and in theatres.

Customer Comments: Had a few guests complain of slow or missing second beverage and food service in the late theatre 2, bought a few rounds at the bar.

BAR Staff Observations: Susan is a powerhouse service bartender. Jenn was great stocking and swinging between bars when needed. Everyone pulled their weight today, great job.

Prep List: Spoons and brunch are great, might need some kegs after service tomorrow and some frozen drinks batched, but in good shape with specials and other bevs.