Nick Sunday 3/23 Brunch



Manager Communication:  It was a very busy day today. I extended the line in the bar so it is occupying most of the stuff. It still overflows close to seating time for the sold out 1s and 2s, but it is more manageable. Doesn't leave us much bar real estate though.

Customer Comments: I dealt with an unhappy customer in theater 2 who had a ticket up for a very long time. I tried to help and brought him the drink he wanted, but unfortunately I managed to make the problem worse by spilling his water on him when I dropped it at his table. I comped his drinks and also refunded his tickets.
We have so many teenagers coming in for US. It is difficult to police everyone, I am pretty sure there are underage people getting in.

Special Events? Spoons went really well today. I would say it was a success all around. From the bar side we were able to execute the new spoons menu with no problem.

Staff Meeting Agenda notes: We are still having supply problems with the Wavvy and Modern IPA. We are going to reprint the beer page this week and replace those things with a couple things we have left over to get us through to menu change. We are also going to lose cider and rooftop reds win this week.

86ed / counts on items: 86 Wavvy and modern IPA forever. We were shorted a keg of Gun hill on our order yesterday, and Williamsburg was sent an extra one. I am going to grab it tomorrow on my way in, but there is a chance we could 86 before I get here.

Prep List: I was able to organize batch trips from the bartenders between rushes so we should be stocked up on everything. Spoons prep is ready to go for morning. We will have to put together everything for the Jameson party tomorrow at some point.

Pay Outs: $5 for a guy who put money in the arcade machine but was having trouble with the joystick sticking.

Comments

Post a Comment

Popular posts from this blog

Sunday 12.08 Jenn/Ian

Manager Communication:  Another very busy day, with Th1/2/3/4 pretty well sold, or sold out, for multiple rounds.  Nonstop from the moment doors opened. JH Pretty much same here for the evening. Very busy up until the last round, and lots of business at Trees. - IP Customer Comments:  Some guests this afternoon had an issue with Miguel's service at Lobby, and spoke to me about it.  I sent an email summarizing their complaints and what happened to upper management, in case they reach out in the future. JH BAR Staff Observations:  Busy from the moment doors opened, with both bars navigating sold out theaters throughout the day.  Patrick was a big help with second round rushes and getting the first push of special event drinks out at Trees. JH Patrick and Darius had a good rapport in lobby tonight, which was really great to see. Jeshua and Bryan were excellent at Trees tonight for multiple sold out rounds and a pretty steady bar crowd all night. We had some gl...
Read more

Sunday 01.07 Ashley/Ariel

Manager Communication: Matthew and Miguel came in ready to crush this brunch. The Wizard of Oz, Wonka, and Poor Things all had great drinking crowds. Kelsey came in at 11AM & swung up to support Trees. Once Tevon got in we knocked out plenty of batches and syrups. We were able to cut openers soon after. -AB The Coconut Lime Slushie side of the frozen machine continues to be an issue. I don't understand because it's in the same style machine in Lobby, on the same setting. What do we do? (crying emoji, crying emoji). -AB We ran out of the Piña Colada umbrellas today. I was having bartenders just put a cherry in there. -AB2 I also no longer have access to this blogger anymore so I'm typing here from Ashley's account. -AB2 Customer Comments: Not a specific customer, but I noticed this weekend a lot of N/A Spritzers were being rung in "not too sweet". In this instance, bartenders simply cut the recipe with a little club soda. I haven't seen any physically s...
Read more

Sunday 03.09.2025 - Ian/Lauren

Manager Communication: The soda gun at Trees Lounge is having issues with Diet Coke. It has moments of coming out with no syrup. There is syrup in the bag still so I think Coca cola should be contacted to have it checked out before it is a further issue. -LB Super busy Sunday chilled out for a chill evening. -LB Customer Comments: While helping out Josef in the lobby today I had an idea that might streamline his tendency to takeover the attention of the lobby bartender or floor manager (or anyone who stops to chat, haha). Since he usually calls in to get his tickets beforehand, we know when he's going to be coming in - since he ALWAYS asks what movies we have coming up, and if we will have x, y or z - maybe we can print out an easily readable piece of paper with the upcoming schedule (as we know it) that we can hand to him and tell him all the information is on the paper. I know it probably won't change anything at all, but rather than have him bug someone to pull up the sched...
Read more