Jan 19 2019



Manager Communication: Strong, busy service tonight with sold out 4s, 7s and 40% capacity on the 10s. Kept staffing tight to business flow, went to closers after the 10s push, went to one bar runner at 10:00 pm and cut entirely at 11:30. One bartender down, two up from 10:30 on. Really great bar business (full bar, 2-3 deep, full mezz) after the 7s let out. Stub discount brought the party again but we kept a big group on the mezz until late. Great night.

Customer Comments:

BAR Staff Observations: Ben does an amazing job on service calling tickets and working through them efficiently. All bartenders today did a really excellent job, only needed manager Expo help on one occasion when we had all 4 theatres for the second floor service bar in pre-show cross over at the same time. Otherwise, well handled.

FOH Staff Observations: Communication is getting way, way better from servers to managers and bar when they have down time to run drinks or need assistance. Barely saw trays holding for more than a couple of minutes in service stations, more stationed runners had food and drink flying out.

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86ed / counts on items: Evil Twin, Peppermint Tea

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