Jesse Sunday 8.11



Manager Communication: Outside of our sold out 6:45 pm Once Upon a Time, a pretty slow and steady day overall with a big drop off for the last round. Again, nicely specifically busy days like this let us control staffing really well. Kept 3 on the for the 6:45 pm rush and then cut to 2 up and 1 down. Didn't keep Caleb all the way to the close as we reaaallly slowed for the late round. Got lots of cleaning and batching done throughout.

Customer Comments: Had a few guests upset about the 35mm issue in theatre, we gave out passes and refunded the $3 difference, more on this in the FOH blog.

Also had a D&D couple in theatre 7 put in a huge food order (in excess of $140 of food for 2 people right away) so we looked into their order and found that they had two different ticket orders with the same card but two different email addresses that did not match the names on the card. It got declined. We asked them for an alternate form of payment, they gave us a debit card that declined. They had some cash and whittled down their order to be able to cover it with the money they did have. Definitely an attempt at fraud thwarted, we may get charged back for the tickets if the card declined.

BAR Staff Observations: Efficient and great day by all.

Prep List: No immediate needs, will need to make some tonic syrup early in the week but plenty batched to get us through the days.

Maintenance: Need to anchor the menu holders on either side of the HiRes bar.

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